Hertz Car Rental - Dublin International Airport - DUB - Ireland

AirportHertz Car Rental - Dublin International Airport - DUB - Ireland

 
3.3 (2) Verified Renter Rating®
 
2.6 (1) Unverified Renter Rating

Details

Address
Dublin International Airport
Terminal 1 and 2
Dublin - Ireland
Country
Ireland
Phone
01 8445466
Latitude
53.4258288
Longitude
-6.2396372
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
05:00 - 01:00
Tuesday
05:00 - 01:00
Wednesday
05:00 - 01:00
Thursday
05:00 - 01:00
Friday
05:00 - 01:00
Saturday
05:00 - 01:00
Sunday
05:00 - 01:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
18.50
Super CDW Price per Day
16.00
Theft Protection Price per Day
7.50
PAI Price per Day
5.50
PAI Price per Week
38.50

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
14.00
GPS Price per Week
65.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
35.24
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
13.21
Swap Start/End

Verified Renter reviews ®

2 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
2.8
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

Vehicle without rear brakes

The vehicle provided had about 64,000 km on it. We drove south out of Dublin and in the rain noticed that the rear brakes were malfunctioning. We called the emergency number and were directed to take the car to Cork Airport. The vehicle had no rear brakes. The rotors were badly scared and there was no brake material. The attendant took the car out and returned and told us the car was unsafe. Records in Dublin showed that the front brakes were replaced at 60,000 but not the rears. We exchange the car for another one and continued. We lost 1/2 of our vacation. When we returned to the US I contacted Hertz and have gotten the run around. I would never rent from Hertz again. 

Service

Comments
Hertz in the US has not done their job in investigating this incident. Dublin is at fault but Hertz US has not done due diligence.
Was this review helpful to you? 
Overall rating 
 
4.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
4.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Dublin airport hire

Hired a car through Ryanair website. I usually keep flights and car hire separate but it appeared like a fair deal. Selected Skoda Octavia size very pleased to be given a new Mondeo. Immaculate condition. No push from hire desk to take CDW insurance, I had taken this out separately, and desk staff usually try to make you wonder if it's adequate - but not this time, well done hertz. My daughter left her phone in the car, we realised this when we had passed through airport check-in. No response to our attempts to call customer service - a local number on the receipt would have been useful. The number there was customer service which was presumably closed on Sunday night. Managed after a couple of attempts to get the desk in the airport next day. Was told they had the phone. They were really helpful. I had previously also emailed customer service who subsequently got back to me to tell me that they had also called the airport desk but that the phone was not there. This could have been avoided if a note had been logged on my hire account that both sides could access. So 9.5 out of 10 overall. Just work on internal communication.

Was this review helpful to you? 

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Horrible customer experience

I had a horrible customer service experience renting from Hertz in Dublin Airport. I was exhausted after my red eye flight and I had everything pre booked for my rental. The guy told me no we can't expect my rental price but the corporate rate I was told was only for North America. There was no where on my email confirmation that states that. I was so mad. Seamus, the manager was beyond rude to me and want to charge me extras. He questioned how I got a corporate rate and said how does he know I just didnt get the corporate code off someone else. I was not impressed with their service, nor will I be renting from them again. I have told family and friends about my rude service with Hertz!

Service

Mentionable Staff
Seamus
Was this review helpful to you?