Europcar Car Rental - Dublin - Ireland
Unverified Renter Reviews
CARHIRE.ie DON'T USE
I hired a car from CARHIRE.ie for 3 days and realised I only required it for 2 days because I booked earlier flights by mistake. Europcar were great and refunded my upgrade cost for the unused day but CARHIRE.ie (Ryanair) would not, the only way to contact them is by an online chat via their website, which everyone has an issue with written english. I will never use them again and would book direct in future, BEWARE of CARHIRE.ie.
Pros & Cons
Upon landing in Dublin Airport, finding the Europcar desk including the Carhire sign - we had booked with Carhire.ie - after waiting 20minutes in line with 2 small kids to be told that I had waited there for nothing and should just proceed to the Shuttle Bus stop - its totally ineffective way of doing things - I have no clue why they cannot put a sign on the desk "Carhire customers - proceed directly to Shuttle Bus Station XXX". The line for the Shuttle Bus was a total nightmare - we waited 15mins for the box, Hertz and all the others came and went.. then Europcar came - I had to sit in with the kids only to be told there is no room for my husband who was loading our case in the back - luckily 2 other Europcar busses came in one go - so 3 in one go - its so incomprehnsible ! Luckily once arriving there safely, we took a ticket for the desk - a very good way to organise the manic situation in August. The Clerk at the desk was very friendly, helpful and gave good advice. The car was in good order. So as mentioned pros and cons. However, for families with small children - a real struggle. Also Europcar is flooded due to the cheap rates.
Car was in good condition when I picked it up. No complaints there, and centre city location is great (not in the best part of town, but central nonetheless).
I didn't buy the SCDW and I bumped into a car when parking. There was no perceivable damage, but nonetheless I reported it. Staff were too busy to access the car when I handed it back in, and later found out I had been charge €600 for a repair I can guarantee they didn't carry out. I suspect it is a policy to squeeze yet more money from the clients.
europcar lombard street dublin
Extremely poor customer service. Wait times are in excess of 1 hour, be prepared to get frustrated. Staff is completely unhelpful and don't care, especially the lady called Arianna. Note that cars are not locatedon premise. They need to be brought in from elsewhere depending on the client orders. Stay away is my advice.