Europcar Car Rental - Dublin - Ireland

CityEuropcar Car Rental - Dublin - Ireland

 
0.0 Verified Renter Rating®
 
3.4 (2) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
26 Lombard Street East
Dublin - Ireland
Postcode
2
Country
Ireland
Phone
+353-1-670-7890
Latitude
53.344658
Longitude
-6.249265
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:30 - 15:00
Sunday
08:30 - 15:00
After Hours Pickup
No No

Currency/Tax/Deposit

Currency
EUR - Euro
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
3.3
Location Convenience 
 
5.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.8
Vehicle Condition - Inside 
 
3.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.9
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Not recommended

Car was in good condition when I picked it up. No complaints there, and centre city location is great (not in the best part of town, but central nonetheless).
I didn't buy the SCDW and I bumped into a car when parking. There was no perceivable damage, but nonetheless I reported it. Staff were too busy to access the car when I handed it back in, and later found out I had been charge €600 for a repair I can guarantee they didn't carry out. I suspect it is a policy to squeeze yet more money from the clients.

Was this review helpful to you? 
Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.0

europcar lombard street dublin

Extremely poor customer service. Wait times are in excess of 1 hour, be prepared to get frustrated. Staff is completely unhelpful and don't care, especially the lady called Arianna. Note that cars are not locatedon premise. They need to be brought in from elsewhere depending on the client orders. Stay away is my advice.

Service

Mentionable Staff
Arianna
Comments
Most unhelpful person ever. She will do the minimum to get things going and is completely unaware of what customer service means. Good luck if dealing with her, better to wait your turn and go for the other clerk.
Owner's reply
Michelle - Europcar Customer Service Manager Michelle - Europcar Customer Service Manager

Hi Alexander,

I am very sorry to hear that you had a negative experience with us on this occasion. Can you please email me with the details of your booking to This email address is being protected from spambots. You need JavaScript enabled to view it. - I will investigate and contact you ASAP. I look forward to hearing from you,

Michelle

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