Europcar Car Rental - Dublin International Airport - DUB - Ireland

AirportEuropcar Car Rental - Dublin International Airport - DUB - Ireland

 
2.5 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
Dublin Airport
Main Arrivals Hall
Dublin - Ireland
Country
Ireland
Phone
+353-1-8122800
Latitude
53.4259957
Longitude
-6.2402702
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
05:00 - 24:00
Tuesday
05:00 - 24:00
Wednesday
05:00 - 24:00
Thursday
05:00 - 24:00
Friday
05:00 - 24:00
Saturday
05:00 - 24:00
Sunday
05:00 - 24:00
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
EUR - Euro
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.5
Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.5

Bad service from Europcar

DO NOT BOOK A CAR THROUGH Europcar!!
My parents booked a car for them through Rentalcars.com for April 5th to April 12th. They paid for the car and also for an excess protection insurance.
When they came to the Europcar desk on Wednesday to pick up their car, they let me talk to the teller there, who basically said that the excess protection they paid for does not apply in the republic of Ireland, and thus has no meaning when it comes to the car being insured in case of any damage. He made them feel so insecure about it that they paid an extra 190 Euros(!!!!) for the excess protection via Europcar.
An E-Mail from Rentalcars (After the fact), of course revealed this was total bullshit. It was just some clerk taking advantage of two old people who do not speak very good English, were tiered from their long flight and insecure in a foreign country.
In addition: the car they paid for was a Ford Focus or similar. They were given a tiny Volkswagen Polo. Ford Focus has a 1800cc engine. The Polo has a 1000cc engine. This is by no means similar to Ford Focus!!
Europcar's service is so poor I can't believe it. Wrote a complaint on Wednesday and still got no answer.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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