Europcar Car Rental - Dublin International Airport - DUB - Ireland
Verified Renter reviews ®
Bad service from Europcar
DO NOT BOOK A CAR THROUGH Europcar!!
My parents booked a car for them through Rentalcars.com for April 5th to April 12th. They paid for the car and also for an excess protection insurance.
When they came to the Europcar desk on Wednesday to pick up their car, they let me talk to the teller there, who basically said that the excess protection they paid for does not apply in the republic of Ireland, and thus has no meaning when it comes to the car being insured in case of any damage. He made them feel so insecure about it that they paid an extra 190 Euros(!!!!) for the excess protection via Europcar.
An E-Mail from Rentalcars (After the fact), of course revealed this was total bullshit. It was just some clerk taking advantage of two old people who do not speak very good English, were tiered from their long flight and insecure in a foreign country.
In addition: the car they paid for was a Ford Focus or similar. They were given a tiny Volkswagen Polo. Ford Focus has a 1800cc engine. The Polo has a 1000cc engine. This is by no means similar to Ford Focus!!
Europcar's service is so poor I can't believe it. Wrote a complaint on Wednesday and still got no answer.