Review Detail

Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.0

europcar lombard street dublin

Extremely poor customer service. Wait times are in excess of 1 hour, be prepared to get frustrated. Staff is completely unhelpful and don't care, especially the lady called Arianna. Note that cars are not locatedon premise. They need to be brought in from elsewhere depending on the client orders. Stay away is my advice.

Service

Mentionable Staff
Arianna
Comments
Most unhelpful person ever. She will do the minimum to get things going and is completely unaware of what customer service means. Good luck if dealing with her, better to wait your turn and go for the other clerk.
Owner's reply
Michelle - Europcar Customer Service Manager Michelle - Europcar Customer Service Manager

Hi Alexander,

I am very sorry to hear that you had a negative experience with us on this occasion. Can you please email me with the details of your booking to [email protected] - I will investigate and contact you ASAP. I look forward to hearing from you,

Michelle

Was this review helpful to you? 

Comments

 
 
Ordering 
 
Already have an account? or Create an account