Review Detail

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Horrible customer experience

I had a horrible customer service experience renting from Hertz in Dublin Airport. I was exhausted after my red eye flight and I had everything pre booked for my rental. The guy told me no we can't expect my rental price but the corporate rate I was told was only for North America. There was no where on my email confirmation that states that. I was so mad. Seamus, the manager was beyond rude to me and want to charge me extras. He questioned how I got a corporate rate and said how does he know I just didnt get the corporate code off someone else. I was not impressed with their service, nor will I be renting from them again. I have told family and friends about my rude service with Hertz!

Service

Mentionable Staff
Seamus
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