Review Detail

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

Vehicle without rear brakes

The vehicle provided had about 64,000 km on it. We drove south out of Dublin and in the rain noticed that the rear brakes were malfunctioning. We called the emergency number and were directed to take the car to Cork Airport. The vehicle had no rear brakes. The rotors were badly scared and there was no brake material. The attendant took the car out and returned and told us the car was unsafe. Records in Dublin showed that the front brakes were replaced at 60,000 but not the rears. We exchange the car for another one and continued. We lost 1/2 of our vacation. When we returned to the US I contacted Hertz and have gotten the run around. I would never rent from Hertz again. 

Service

Comments
Hertz in the US has not done their job in investigating this incident. Dublin is at fault but Hertz US has not done due diligence.
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