Hertz Car Rental - Stuttgart Echterdingen Airport - STR - Germany

AirportHertz Car Rental - Stuttgart Echterdingen Airport - STR - Germany

 
2.2 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Stuttgart Airport
Stuttgart - Germany
Postcode
70629
Country
Germany
Phone
0711 9484339
Latitude
48.6904343
Longitude
9.1938606
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
07:00 - 23:00
Sunday
08:00 - 23:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
31.09
Super CDW Price per Day
16.72
Theft Protection Price per Day
13.45
PAI Price per Day
7.56
PAI Price per Week
45.36

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
8.00
GPS Price per Week
40.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
14.29
Baby Capsule Price per Week
42.86
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
14.29
Child Seat Price per Week
42.86
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
14.29
Booster Seat Price per Week
42.86
Roof Racks
Yes - Subject to Availability Yes - Subject to Availability
Roof Racks Price per Day
15.00
Winter Tyres
Yes - Subject to Availability Yes - Subject to Availability
Winter Tyres Price per Day
14.28
Winter Tyres Price per Week
85.71
Snow Chains
Yes - Subject to Availability Yes - Subject to Availability
Snow Chains Price per Day
14.28
Snow Chains Price per Week
85.71
Ski Racks
Yes - Subject to Availability Yes - Subject to Availability
Ski Racks Price per Day
15.00
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
4.00
Portable DVD Price per Week
20.00
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
2.0
Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
2.0

Terrible Experience!

This has been an absolutely terrible experience from start to finish. The car rental agent spoke perfect English but skipped mentioning any of the extra charges that over doubled our quoted price which we only found out upon returning the car. The contract is not like a US contract where you must initial for each extra charge, but you just sign at the bottom. Insurance and taxes alone were over $800 for the week which was not included in the quoted price under taxes and fees. We were quoted $170 for taxes and fees. When dropping the car off we had no time to argue fees with someone who spoke only a small amount of English, so we called Hertz's customer service when we returned.

The customer service representative told us that she can do nothing, there is no one we can speak with that will do anything, but that she can send an email to the manager in Stuttgart to is supposed to get back with me in 14 days. She was very careful with her wording, not hold that manager to ever contacting us. I will be extremely surprised if he/she does contact us and even more surprised if we actually receive any money back.

The car was fine, but not worth the price.

Service

Comments
Terrible
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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