Hertz Car Rental - Stuttgart Echterdingen Airport - STR - Germany
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This has been an absolutely terrible experience from start to finish. The car rental agent spoke perfect English but skipped mentioning any of the extra charges that over doubled our quoted price which we only found out upon returning the car. The contract is not like a US contract where you must initial for each extra charge, but you just sign at the bottom. Insurance and taxes alone were over $800 for the week which was not included in the quoted price under taxes and fees. We were quoted $170 for taxes and fees. When dropping the car off we had no time to argue fees with someone who spoke only a small amount of English, so we called Hertz's customer service when we returned.
The customer service representative told us that she can do nothing, there is no one we can speak with that will do anything, but that she can send an email to the manager in Stuttgart to is supposed to get back with me in 14 days. She was very careful with her wording, not hold that manager to ever contacting us. I will be extremely surprised if he/she does contact us and even more surprised if we actually receive any money back.
The car was fine, but not worth the price.