Hertz Car Rental - Frankfurt Rhein Main International Airport - FRA - Germany

AirportHertz Car Rental - Frankfurt Rhein Main International Airport - FRA - Germany

 
1.0 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Frankfurt Rhein Main Airport
Terminal 1 and 2
Frankfurt - Germany
Postcode
60549
Country
Germany
Phone
069 69593244
Emergency Number
069 694073
Latitude
50.041381
Longitude
8.5800547
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
06:00 - 24:00
Tuesday
06:00 - 24:00
Wednesday
06:00 - 24:00
Thursday
06:00 - 24:00
Friday
06:00 - 24:00
Saturday
06:00 - 24:00
Sunday
06:00 - 24:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
31.09
Super CDW Price per Day
16.72
Theft Protection Price per Day
13.45
PAI Price per Day
7.56
PAI Price per Week
45.36

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
8.00
GPS Price per Week
40.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
14.29
Baby Capsule Price per Week
42.86
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
14.29
Child Seat Price per Week
42.86
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
14.29
Booster Seat Price per Week
42.86
Roof Racks
Yes - Subject to Availability Yes - Subject to Availability
Roof Racks Price per Day
15.00
Winter Tyres
Yes - Subject to Availability Yes - Subject to Availability
Winter Tyres Price per Day
14.28
Winter Tyres Price per Week
85.71
Snow Chains
Yes - Subject to Availability Yes - Subject to Availability
Snow Chains Price per Day
14.28
Snow Chains Price per Week
85.71
Ski Racks
Yes - Subject to Availability Yes - Subject to Availability
Ski Racks Price per Day
15.00
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
4.00
Portable DVD Price per Week
20.00
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Ash
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

I was bilked by Hertz

1. On September 24, I made a car rental reservation for a Mercedes C from Hertz for October 17 thru October 21. 2. On October 17 I came to pick up the car, and after an hour of waiting in line, I was told that the car I ordered (Mercedes C) was not available. 3. I was sent to the parking garage and was told to pick up a different car. The parking garage was dark and the car was parked tightly between two other cars. The car was covered in dirt, but since I had already waited for over an hour to get the car I took it. 4. I drove the car outside the lot and did not like the way it drove. I immediately made a U-turn and went back to return the car. 5. My total time driving the car was approximately 5 minutes and I drove approximately 1 mile. 6. When I came back to tell the attendant that I didn’t like the car, the attendant took a flashlight and started checking the wheels. He removed dirt from the wheels, and then showed me scratches that had been under the dirt on all four wheels.(it looks like he knew what he was looking for ) 7. I pointed out to the attendant that I drove the car for 5 minutes and approximately 1 mile and he told me not to worry about it and just to write on his report that I dispute being at fault for any scratches on the wheels of the car. I did dispute being at fault for the damage on his report. 8. I went to the front desk to talk to the woman who was working there, and asked to speak to the manager. I waited for over an hour and still could not reach the manager. 9. I got a new car and left after being assured by the front desk person that I would not be charged for the scratches on the wheels of the car. I was billed $940 by Hertz for damage I did not do !!!!? 

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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