Europcar Car Rental - Berlin Schoenefeld Airport - SXF - Germany

AirportEuropcar Car Rental - Berlin Schoenefeld Airport - SXF - Germany

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
Berlin Schoenef.Airport
Car Rental Pavilion
Berlin - Germany
Postcode
12529
Country
Germany
Phone
+49-30-6349160
Latitude
52.392
Longitude
13.5186
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 23:30
Tuesday
07:00 - 23:30
Wednesday
07:00 - 23:30
Thursday
07:00 - 23:30
Friday
07:00 - 23:30
Saturday
08:00 - 23:00
Sunday
08:00 - 23:00
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
EUR - Euro

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Pickup Available
Yes Yes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Never have I used a company in any sector with such a lack of integrity

In January of this year I picked up a Europcar vehicle in Berlin. On my return I received an invoice for a charge I did not recognise. Having sent several emails, I had absolutely no response from them. In my last email I indicated that as they had not come back to me I assumed it was an administrative error on their part and considered the matter closed. In October I received a further invoice with the addition of something they called a dunning charge. Once again, I sent several emails to try and get some information relative to the charges, once again I had no response. I called the number in Germany the first time I was put on hold for 35 minutes before the line went dead, the second time I was on hold for over an hour before the line went dead. With anger and still without any insight as to what the charge pertains to I have now paid their spurious charge. I can’t say their customer service department is terrible because in reality I didn’t get the opportunity to deal with them! I use hire cars a great deal without incident or problem subsequently, I will never use this dissolute, discourteous company ever again.

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