Hertz Car Rental - Montpellier Mediterranee Airport - MPL - France

AirportHertz Car Rental - Montpellier Mediterranee Airport - MPL - France

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
Montpellier Mediterranee Airport
Montpellier - France
Postcode
34130
Country
France
Phone
04 67 200464
Latitude
43.577157
Longitude
3.958854
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
08:00 - 23:00
Sunday
09:00 - 23:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
23.06
Super CDW Price per Day
18.39
Theft Protection Price per Day
9.57
PAI Price per Day
8.28
PAI Price per Week
41.40

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
15.89
GPS Price per Week
75.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
38.50
Baby Capsule Price per Week
38.50
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
38.50
Child Seat Price per Week
38.50
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.00
Booster Seat Price per Week
11.00
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Overcharged and appalling customer service

We rented a car from Hertz in July 2016 at Montpellier Airport and discovered that although we had pre booked the reservation, there would be additional costs for the rental. The representative wrote the additional costs by hand on the rental agreement. Returning the car 3 days later, there was one member of staff on duty and had to leave the keys etc on the desk in order to catch our flight. Got an email from Hertz advising the additional costs were 40% higher than written on the rental agreement! One 40 min call later to Montpellier from a UK mobile and numerous emails to European Customer Services, they are say no....the hand written notes have no bearing and what was typed on the inside of the agreement takes precedent....Not a good customer experience and no willingness to try and find a solution. Will not rent again from that company..Beware!

Service

Comments
dreadful....steer clear
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