Firefly Car Rental - Marseille Provence Airport - MRS - France

AirportFirefly Car Rental - Marseille Provence Airport - MRS - France

 
4.0 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Marseille Provence Airport
Marseille - France
Postcode
13700
Country
France
Phone
442143335
Latitude
43.436667
Longitude
5.215
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:30 - 12:30 / 13:00 - 23:30
Tuesday
08:30 - 12:30 / 13:00 - 23:30
Wednesday
08:30 - 12:30 / 13:00 - 23:30
Thursday
08:30 - 12:30 / 13:00 - 23:30
Friday
08:30 - 12:30 / 13:00 - 23:30
Saturday
08:30 - 12:30 / 13:00 - 23:30
Sunday
08:30 - 12:30 / 13:00 - 23:30

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
1.00
Super CDW Price per Day
13.38
Theft Protection Price per Day
1.00

Equipment

Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
20.90
Baby Capsule Price per Week
20.90
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
20.90
Child Seat Price per Week
20.90
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
20.90
Booster Seat Price per Week
20.90
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Prh
Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Long lines and incredibly rude

The only positive is that they are cheap. But here's the negative:
On arrival, they ask you to take a ticket. It tells you how long you'll have to wait - mine was 40mins. It actually took about 30mins to be seen - but even that is ridiculous.
However, more importantly, you have to join the same queue on returning the car...
I walked into the office and had at least 6 customers ahead of me. I was with a group of 6 people and we all needed to get to our flight.
I politely asked if I could just leave my key on the desk and was met with agression.
I speak French, so I said I really didn't care for the tone and that it was their problem that their system was so inefficient and i wasn't prepared to miss my flight for them. I then left my key on the counter and turned to walk out.
The woman behind the counter immediately became incredibly angry, told me everyone was in the same boat and started yelling and waving her arms around. I just kept on walking. She chased after me and carried on the hysteria. All in front of my colleagues and the other people in the queue. Not sure what would have happened if I'd risen to her anger, but I just walked away.
We've all heard about bad service in France, this is the pinnacle. Watch out.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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