Enterprise Car Rental - Toulouse Blagnac Airport - TLS - France
Verified Renter reviews ®
Dont use Enterprise
On picking up my rental car, the representative was constantly trying to get us to upgrade for 35 euros extra - She should have been telling us the correct procedure what to do in the event of an accident in France - We were hit by a huge lorry from behind at a roundabout as we were returning the car - the damage was minimal but the driver did not fill out an accident report - when we got back to Enterprise the staff were hostile and rude - they took 800 euros from my credit card and told me it would be refunded in 90 days - 4 months later and still no refund, the third party driver submitted an accident report after a friend of mine living in France forced him to. Now Enterprise are lying and saying that they have not received the report and that the driver has contested the accident - He hasn't contested it and all insurance and accident reports have been submitted - ENTERPRISE ARE GETTING PAID TWICE FROM THE DAMAGE TO THIS CAR - I WILL NEVER RENT WITH THEM AGAIN - UN PROFESSIONAL LIARS.