Thrifty Car Rental - Quito Mariscal Sucre Airport - UIO - Ecuador
Verified Renter reviews ®
Thrifty is very good at being thrifty with customer service
Had a very poor experience using this company while travelling abroad in Quito. Thrifty does a great job at being thrifty in providing customer service, managing their reservations and magically cancelling confirmed reservations in the "system".
Had made a 3-day reservation to rent a car from Quito to go to Banos a month prior to arriving in Quito; got a very good deal through a very reputable 3rd party booking company so decided to go with Thrifty. Had arrived at the airport to go on a flight to Galapagos a few days prior to the actual reservation date, so I decided to head to the rental counter to check on my reservation, and ask to see if they had any GPS systems available for rental (answer was no). The agent at the time told me that the reservation was confirmed and everything was good to go. I told her that I would see them in a few days once I was back from Galapagos, to begin my reservation.
Fast forward to when I arrived from Galapagos to Quito airport. I go to the counter to be told that my reservation was (magically) shown as cancelled in their system, and that they had no cars available for me to rent for the desired time period. They could not explain why it was showing as cancelled in their system. After a very expensive roaming call to the 3rd party booking company, they had confirmed that the reservation was still active (not-showing as cancelled in their system). 3rd-party booking company called Thifty head office, and the latter confirmed that it was also showing as active in their system. This leads me to believe that Thrifty Quito Airport's system had magically cancelled our reservation (which shows a massive flaw/breakdown in their system), or they simply did not want to honor our reservation. Needless to say that this left two foreign travelers to Quito stuck, and scrambling to find another way to salvage the itinerary for the rest of a busy/packed trip. The only suggestion from Thrifty Quito was "check to see if any of the other car rental agencies have cars, or come back tomorrow". The staff ("Angeles Bonilla" and "Fabiola Lopez-Chang") was unsympathetic, and did not offer any viable solutions to two travelers who were left stranded in Quito during a busy time of the year. When I asked to speak to a manager, I was given the run-around many time "she is coming in 30 minutes" or "she is off today". We ended up finding the last car available (and a GPS) at Budget rental two counters over, but at a much higher cost due to short notice rental.
If you are looking for a company that will mishandle your reservation in favor of more profitable customers, experts at giving customers the run-around, and simply are not helpful in finding a solution, then Thrifty is the company for you. Otherwise, I suggest shelling out a few extra bucks at a more legitimate rental company that understands the value of a customer, especially when it comes to being a foreigner in a new country.
Unverified Renter Reviews
Thrifty in Ecuador is a scam
Thrifty will offer you slightly better prices than all the other car rental agencies, but it's a bait and switch. They will nickel and dime you to death, mostly unfairly/illegally. For example, they may force you to use the most expensive insurance, they will charge you for tiny, unseeable scratches on the car that were already there (and were so small you would not think to put on a damage report upon pick up).
I paid for 2 cars and went back to pick up the next day but they gave me 1 car of smaller category. So I then went for 1 bigger car which they said would take 10 minutes to be ready but took almost 90 minutes. Then when I went to pay for it, they charged me $60 more than the price they told me it would cost. They tried repeatedly to charge me on extra kilometers driven -- changing the km out number, or saying my limit was lower than what was in my contract.
It's all part of a deliberate strategy to squeeze you of any penny possible.
Scamming Rental Car Company - be prepared!
DO NOT EVER RENT FROM THIS THRIFTY CAR RENTAL
We went to Ecuador for a week. Rented a Economy Chevy Star LT. THere was a problem with the key code alarm system in the car. Second day we could not get car started - called the office and they told us to take the car to a mechanic. Impossible b/c it would not start. That was the only solution offered. After 5 hours of messing with the battery of the starter button, going to town with our hotel host, coming back and charging the battery, the car started. Third day we come out of the zoo only to find the same problem. I call office and suggest that we get the car replaced. They again suggest we take the car to a mechanic. We did and 7 hours later we have a new battery. Car starts. Fourth day, we are driving on a major highway and the car dies -- no power. We luckily get off the major road and sit and call the office once again. They then decide to send someone to replace the car. 6 hours later we have our car exchanged. When we returned the car there was no discount offered, only a small apology and that the problem with the car was a manufacturer's problem. We spend a total of 20 wasted hours of our vacation on a car that should have been replaced on day 1. Very poor customer service.
Beware: Thieves and Scam Artists
This is a review of the Thrifty Rental outlet in downtown Quito (off Ave Americas)
Good location, good facilities and good car - but an absolutely fraudulent staff consisting of two ladies (one named Angeles) who not only knew very little about cars and terms but cheerfully lied through their teeth regarding the terms and spun a new story later.
I rented a car in Jan 2016 for a day. Since I was traveling around 400 km I asked for a tank-to-tank rental (where I pay for all gas and a slightly higher fixed charge) instead of a mileage-based rental (where some gas is free and the rental is low but additional mileage is charged). This was agreed at the time of pickup.
On return the same sales lady - Angeles - first tried to get me to pay for 'additional mileage'. On being reminded that these were not the terms she accepted her mistake and promised that the issue was resolved. On my return to New York two days later I found Thrifty had charged me for additional mileage. When called she denied our earlier conversation completely and passed the buck to her boss saying she could do nothing. On reminding her that I had given no authorization to charge my card in my absence she simply said 'Thats how we work in Thrifty'.
Enough said, Thrifty seems to be a bunch of con artists and fraudsters. I strongly recommend against using them.