Thrifty Car Rental - Guayaquil Simon Bolivar International Airport - GYE - Ecuador
Verified Renter reviews ®
Worst experience EVER
I booked through Expedia. Thrifty at Guayaquil airport could not find my reservation. After a call to Expedia support and $30 in roaming charges later Expedia confirmed with Thrifty in the US that my reservation existed, but could not confirm with Thrifty in Guayaquil, because nobody could speak English there. They actually cited language barrier as to why they could not help me. In the end Thrifty Guayaquil said they had no cars available and did not honour my reservation that I had confirmed weeks before. They did not help me in any way with alternatives either. I found a Taxi service at the airport.
Unverified Renter Reviews
Worst service ever
What a bad experience and unprofessional service I had with Thrifty Rent A Car Guayaquil, Ecuador. I was charged $860 for a new clutch in the rental vehicle ( a car which runs at 63000 kilometers) which ordinarily falls into their account as maintenance expense paid for by the company subject to the car's wear and tear use. The most unprofessional and poor customer service is their lack of help. While I had a correspondence with Thrifty Rent A Car USA, it was admitted that the expense for renewal of a vehicle clutch or expense of maintenance and mechanical problems not caused by a client doesn't fall within the client's responsibilities and Thrifty Rent A Car USA says it's a franchise and cannot help which I find absurd. I have made several complaints and request to Thrifty Rent A Car Guayaquil for a refund to my credit card, of which my requests have been ignored, unattended to nor granted, without apologies. This is the worst experience I've ever had with a car rental service and a first. This was nothing more than a fraudulent act of ripping me off of my money. I'm sure this is how they behave to other clients by using clients money to fix their poorly and mechanical faulty cars. I will strongly urge anyone looking for a rental to stay away from this company regardless of how known or whatever positive reviews you may think they have. This is a review of true facts and events, up till now I have been denied a refund to my credit card or a reason stating why.