Review Detail

Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
2.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Complete Scam

I also had a terrible experience with Quito Thrifty. Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Customer Service in the US will not talk with me because it was rented in Ecuador.... Absolutely pathetic. Do not use this rental service.

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