Hertz Car Rental - Larnaca Airport - LCA - Cyprus

AirportHertz Car Rental - Larnaca Airport - LCA - Cyprus

 
2.3 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Larnaca Airport
Shuttle to Off Airport location
Larnaca - Cyprus
Country
Cyprus
Phone
24008692
Latitude
34.8702439
Longitude
33.6090086
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
No No

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
15.00
Super CDW Price per Day
10.00
Theft Protection Price per Day
4.00
PAI Price per Day
3.00
PAI Price per Week
21.00

Equipment

Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
3.00
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.3
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
2.3
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Appalling Service from Hertz (Larnaca)

Absolutely appalling service from a multi national company. I have used smaller firms before and they have provided an excellent service. I booked a rental car in February 2016 for hire in August. It was agreed that the car would be dropped off at the hotel we were staying at. The night before delivery Hertz telephoned requesting i pick the car up from the airport (bearing in mind i had no car and 3 children, this would have cost me 20 euros by taxi to the airport) which they would not reimburse me. I advised them that my contract specified drop off at the hotel. The car was then delivered on the day requested but 3 hours later than the 10am drop off. The agent then had the cheek to advise me that i was lucky i had the hire car delivered as many other customers would not be receiving their hire cars as it was Hertz most busiest time of the year (perhaps a new experience for them). I was also told that hire cars were not collected for days, this i found out to be true as mine was not picked up for 2 days at the end of the hire. When my car rental period ended, the arrangement was for Hertz to collect the vehicle from the hotel. Late that evening, i receive a phone call from Hertz asking me where the vehicle was and that it was meant to be returned to the airport......need i say more?! I telephoned their head office and spoke to Katerina, who then advised me that August was their most busiest time of year. She was rude and did not apologise for this disgusting customer service. She was meant to ring me back that day, a month on and i am still waiting Katerina!!!!!

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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