Hertz Car Rental - Larnaca Airport - LCA - Cyprus
Verified Renter reviews ®
Appalling Service from Hertz (Larnaca)
Absolutely appalling service from a multi national company. I have used smaller firms before and they have provided an excellent service. I booked a rental car in February 2016 for hire in August. It was agreed that the car would be dropped off at the hotel we were staying at. The night before delivery Hertz telephoned requesting i pick the car up from the airport (bearing in mind i had no car and 3 children, this would have cost me 20 euros by taxi to the airport) which they would not reimburse me. I advised them that my contract specified drop off at the hotel. The car was then delivered on the day requested but 3 hours later than the 10am drop off. The agent then had the cheek to advise me that i was lucky i had the hire car delivered as many other customers would not be receiving their hire cars as it was Hertz most busiest time of the year (perhaps a new experience for them). I was also told that hire cars were not collected for days, this i found out to be true as mine was not picked up for 2 days at the end of the hire. When my car rental period ended, the arrangement was for Hertz to collect the vehicle from the hotel. Late that evening, i receive a phone call from Hertz asking me where the vehicle was and that it was meant to be returned to the airport......need i say more?! I telephoned their head office and spoke to Katerina, who then advised me that August was their most busiest time of year. She was rude and did not apologise for this disgusting customer service. She was meant to ring me back that day, a month on and i am still waiting Katerina!!!!!