Dollar Car Rental - Larnaca Airport - LCA - Cyprus

AirportDollar Car Rental - Larnaca Airport - LCA - Cyprus

 
2.1 (1) Verified Renter Rating®
 
1.7 (3) Unverified Renter Rating

Details

Address
Larnaca Airport
19 Filyras Street
Off Airport
Larnaca - Cyprus
Postcode
6050
Country
Cyprus
Phone
357 97775561
Latitude
34.920021
Longitude
33.63821
Airport Service
Off Airport - Walk / Public Transit to Rental Location

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

Sub-standard

Firstly - not at the airport and had to wait for a bus with my elderly mother in law. Hired an airport car for a reason.
Secondly, the car was damaged on pretty much every body panel, the engine struggled to do much of anything, and the rear seats had to be forced into position.
Thirdly, I paid for the full insurance and they took €1000 out of my account as a deposit and said I’d need to negotiate with the insurance if anything happened.

Avoid at all costs - unsafe

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Unverified Renter Reviews

3 reviews

Overall rating 
 
1.7
Miles/Kilometres on Pickup 
 
1.8
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.3
Vehicle Condition - Outside 
 
2.2
Vehicle Condition - Inside 
 
2.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Do not use - dodgy

First of all its not an airport based company and we had to wait an hour in the heat from arriving to getting to the place to get the car where it's a free for all to get seen. Cars are old high mileage and feel unsafe frankly. People are rude and unhelpful. We made the mistake of not being more vigilant when checking the car which was covered in damage and scratches. We had 2 young children in tow and were standing in the midday heat. On returning the car they found a scratch at the bottom of the car, which they claimed we had done. It hadn't been noted in all the scratches and dents when we picked the car up and we didn't take pictures. They wanted to charge us 500 euros for the one scratch, but in the end reduced it to 300 euros, doubt they will do anything about it. I told them that I had not done this on the basis that I had only taken the car to our hotel driven it 3 times on good roads before bringing it back to them. We are sure we had not caused this damage. They then told me I was a liar. We are very unhappy and believe this place is dangerous. The car was very poor to drive, part of the reason we didn't use it more, staff are rude, they know they can do what they want as you are stuck in the middle of no where, and this practice of charging people for what they haven't done must be common. Please avoid, they are not safe.

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Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0

use at your peril

The 'meet and greet' service turned out to be more of a 'seek and find'. Kept hanging about at Larnaca airport for 45 minutes to be taken by a non-english speaking person to a mini bus then driven ten minutes to a shady industrial estate. It was already gone midnight and we were too tired to be smart enough to take a photo of their 'half full' tank of gas which was just a shade lower. On return they wanted to charge us 50 euro as we'd returned it with the same shade lower than half, 2 euros 45 cents took it back up to the half way mark. staff rude, place very difficult to find, car sub standard and very damaged on pick up.

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Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Wrong car, extra charge.

Payed for ford focus and they give me old ford fusion wich is class lower car comper that what i pay for, I knew that could be focus or simmilar car but 2004 Fusion is not simmilar to focus from pictures at the booking webside. When i was ask why they give me a lower class car they said becouse they very bussy now, take that one or nothing. Then they charge me 20 euro for pick up and drop off from airport - joke.
-Miles/kilometers - 3stars, over 40k miles but this is not issue
-Liocation Convenience - 1 star, pick up and drop off should be included price, not extra 20 euro charge and there is no info about it at time of booking.
-Staff / service - 2 star, they didn't give me a car what I was expecting and payed
-vehicle condition inside and outside - 3,5 stars, car was clean inside and outside.

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