• Good afternoon, Thanks for sharing your experience with us. At the time of picking up the car, our agents will always give customers a check out sheet with all the damages the car had... Good afternoon, Thanks for sharing your experience with us. At the time of picking up the car, our agents will always give customers a check out sheet with all the damages the car had previously. We always ask customers to have another look at the car and to mark the damages there we could have missed or that the car may have received while it was parked. This sheet has to be signed again by our agents. This way both parties are aware of the damages the car had at the time of picking it up. When the car is returned, if our agents find something that wasn't marked on the check out, they consider it happened during the rental period. An investigation is opened and, if the customer service team can't find any evidences that the car already had this damage, they charge the customer. You can open a formal claim via our website: ¬†https://www.goldcar.es/en/atencionCliente/ Thank you, Regards, Victoria R. Goldcar representative More
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