•   sycilia commented on this post about 1 year ago
    Hi Victoria, I just thought I would try to get clarification from you on one point for the benefit of all Goldcar customers since I don't understand your response entirely. If a fine is received... Hi Victoria, I just thought I would try to get clarification from you on one point for the benefit of all Goldcar customers since I don't understand your response entirely. If a fine is received during a rental, do you send the customer a copy of the fine? For example, if they get a speeding fine or a parking fine, do you send the customer a copy of the infringement notice showing the date, location and amount of the fine? You mentioned that they receive the actual fine from the local authorities but this doesn't make sense to me. The local authorities don't have any contact details for the customer, they would send it to the car owner which would be Goldcar. I'm just trying to clarify that you then charge the customer for the fine and the management fee but also send the customer a copy of the infringement notice so that they know what the charge is for. This is standard practice with all rental car companies in my experience. Is this what you do also? I may have misunderstood but it appears that Cilia's complaint is that they have been unable to get a copy of the fine from Goldcar. If this is the case, I can understand why the customer is upset. Mistakes in this area are easy to make, I regularly see customers all over the world charged for fines that are on different cars to the ones they rented or that occurred on dates when they didn't have the car at all. An easy mistake and an easy fix but how can the customer know if they don't receive a copy of the infringement notice? Can you please outline exactly the process that occurs in case fines happen during a rental. Thanks for your help. David David Murdoch Founder - RentalCarReviews.com More
    • sycilia
      Hi Victoria

      I'm sure the staff try to do whatever they can but they should not give out information like they do. They should say the truth to the cHi Victoria

      I'm sure the staff try to do whatever they can but they should not give out information like they do. They should say the truth to the customers.

      And regarding the fine.. They charged me for a fine that was already paid. I got a fine for dropping off my 88 yr old dad at a handicap spot believe it or not and my father paid it at Rabat Local Council.

      I've sent them the receipt for it and they have not even bothered to reply back to me yet... I don't understand how they can charge for something that's already paid!!!!!
        More ...
    Post is under moderation
    Stream item published successfully. Item will now be visible on your stream.
Unable to load tooltip content.