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  • Being off airport, they know they can stick you with extra charges as you are unlikely to want to go back to the airport and use another car rental company. I had my reservation cancelled because... Being off airport, they know they can stick you with extra charges as you are unlikely to want to go back to the airport and use another car rental company. I had my reservation cancelled because I was four hours late picking up the car, even though my unrefundable deposit more than covered the first day's rental. Either I could waste another hour getting back to the airport, or I could pay three times as much as my original reservation. I asked why picking a car up late was a problem for them and they claimed that someone else had taken "my" car (unlikely, since you wouldn't go all the way there unless you had a booking) so I had to pay for an upgrade. Of course, they claimed there were no other cheap cars in the lot (out of the 40+ there) so I had to take an expensive one. More
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  • Terrible customer service and rude counter staff at the Cape Town airport location. I was given incorrect information from the counter staff and was subsequently over charged for bringing the car... Terrible customer service and rude counter staff at the Cape Town airport location. I was given incorrect information from the counter staff and was subsequently over charged for bringing the car back at the agreed upon time, which they are now claiming was ten minutes too late. Staff member also tried to get me to sign off on the vehicle's condition before physically seeing said vehicle, claiming a walk around had already been completed. I refused and did the walk around myself - found numerous large scratches across the whole left side, a rock chip in the window, and a dent. This damage was overlooked and I could have been charged for it unfairly. I do not trust these employees and this company and will never rent from them again. Think twice before choosing First for your car rental needs. They are not worth the trouble. More
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  • Hired a car from Avis at Split Airport a week ago and when asked if I wanted Collision Waiver Damage and Personal Accident Insurance I said no thank you. But the Avis employee ignored me and added it to my Rental Agreement. My advice to everyone is to stay well clear of Avis at Split Airport, they are a bunch of crooks. This is something that it seems they have done to quite a few people though. Absolute cocks !!!
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  • I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed... I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed and didn't land until 2:00 AM on 5/17/2018. By this time the Budget desk at the airport was closed, so we returned later that morning at 11:00 AM. The front desk was unattended for 30 minutes, until the attendant, Chad, returned to assist us. We were given a Nissan Tiida and were on our way. The next day, my wife, mother and myself decided to go to Las Cuevas beach in Trinidad. It is on this trip, my first with the vehicle, that the car breaks went out on us on our decent down the mountain side. By the grace of God, we did not die that day, as I was able to maneuver the car to the roadside safely. We immediately tried to call the Budget desk, but again were unsuccessful for at least 20 minutes. When we eventually did get onto someone, they said they would call us back in 5 minutes to resolve the issue. We waited 15 minutes and then called back. This time the attendant said they had dispatched someone to get us, however, when we tried to post follow up questions, we were told that they were attending to a customer and would have to wait. The attendant then informed us that an upgrade car, a "newer model" Toyota Yaris was sent for us. Two hours later, someone arrived in another Nissan Tiida. The person introduced themselves as Sunil, and after inspecting our vehicle, confirmed that it would be unsafe to drive any further. I informed Sunil that we were told a Toyota Yaris had been offered, however, Sunil informed us that there were issues with that vehicle. I asked Sunil if he could be certain the car he came in had no brake issues, however he said he could not, but it got them there safely, even though he informed us that the replacement car did have issues. Specifically, the front right tire had a flap stuck under it, which was constantly rubbing against the tire. Additionally, we noticed that once the air conditioning was turned on, the car began to shake and rattle. We reluctantly took the replacement car and drove back to the airport. There, we asked Chad to speak to the manager. Chad informed us, after 30 minutes of phone calls, that the manager was inaccessible now and we could return the next morning, where our issues would be addressed. The next morning, 5/19/2018, at 9 AM we arrived at the Budget desk, where, again we had to wait 30 minutes at the unattended desk before being seen. At that time, a different attendant, Jonathan, approached us. We asked Jonathan if he had been informed about our issue, to which he indicated he had no idea what we were talking about. We then relayed the story to him and asked to speak to the manager. Jonathan made a phone call and put Sunil on the line. I asked him if he was the manager, to which he said no, just an office clerk. I asked Sunil if he could get the manager on the line, and he said he would try. We never got to speak to the manager that day. After an hour of back and forth, we asked Jonathan for a refund, to which he declined saying they could not reverse the charges on the card and had no cash on hand. Not only that, but, we would have to wait until Monday, for them to write a letter to the bank requesting a refund. So now, not only did we have a defective replacement vehicle, but we also could not get a refund until days away. Jonathan offered us the same Toyota that we were told had issues with the air conditioning, which at this point we felt we had no choice but to accept, since, the manager wouldn't address us, we couldn't get a refund, and we did not trust the Nissan Tiida that we were given. Given the fact that we were only in the country for 6 days and spent almost 3 of those days trying to address a situation where we almost died, and in the end still did not have our grievances fully addressed, this must be the worst incident of negligence, poor customer service, and blatant disrespect I and my family have ever experienced. The management of Budget Car Rental need to take a serious look at the Piarco, Trinidad franchise, as the current owner "Sue's Auto Rental", is going to get someone killed in one of your vehicles at this rate. More
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  • Vehicle was fine and in New condition
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  • WORST CAR RENTAL COMPANY. I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the... WORST CAR RENTAL COMPANY. I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the remote and said it’s over there somewhere. I get to Tucson 2 hours away for my grandmothers funeral and found the passenger front tire cut near the rim. I drive professionally for the past 10 years with no accidents so I would know if I hit something. I called to inform and find a solution but was told I would need to return the vehicle to Phoenix to trade it in for a different car. I asked what would happen if it went flat and was told I would have to pay for the tow and the new tire but I would be reimbursed for the tire. This is unacceptable because it was a fault with the car at the start of the rental and due to their employees failing to due their job I am put into a situation that would leave me stuck on the side of the road and have to pay for the inconvenience since. When I check in the car I had to point out the fault to the rep that was checking my car in. Every person I has spoke with has said sorry but has not provide any help with the situation. They will leave you stuck and try to blame you / make you pay for their own faults. They leave the judgment up to the local office so of course they won’t admit fault so they don’t get in trouble and make their bonuses. Go with a real car rental company that will to the right thing from the start. More
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  • We booked car for two days by online, week ago. The booking price was 60.15 eu for 2 days plus 42 eu full insurance. We paid 102 eu which was friendly price. When we arrived to Fuengirola to... We booked car for two days by online, week ago. The booking price was 60.15 eu for 2 days plus 42 eu full insurance. We paid 102 eu which was friendly price. When we arrived to Fuengirola to collect our car the staff member charged extra 64 eu??? He explained that is extra insurance fee and car seat for the baby 16 Eu which we accepted the car seat but we was unhappy to pay extra insurance what we already paid by online booking....very frustrating this situation. We will not use and not recommed to anyone this company in the future.... More
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  • We had a printed out copy of an internet chat with Europcar's international office saying insurance was included, but the extraordinarily rude man at the desk refused to even look at it. That was... We had a printed out copy of an internet chat with Europcar's international office saying insurance was included, but the extraordinarily rude man at the desk refused to even look at it. That was the main factor in our choice to rent from Europcar and the difference in price was enormous, but we were stuck. When we argued, he pressed a button and cancelled our reservation. He also told us he didn't represent Europcar. When I took a photo of him wearing a Europcar service badge with his name, his colleague forced me to delete the photo and physically checked my phone to see all folders to make sure I had done so - I felt as if I was being ordered around by a security official. When we said they were supposed to provide service to customers, they said "Not in Israel" and "We don't work for you." As it was already 3 or 4 in the morning, we gave in about the insurance, saying we would have to visit their Jerusalem office the next day. Then the colleague reopened the reservation, but when we got down to the car, they had spitefully given us the tiniest car (by far) on the lot, even though we were paying for the THIRD category from the smallest. Cleverly, they also black-mouthed us in a long computer report to Europcar's office, so when we complained the next day, the manager completely ignored our description of how rude they had been. Nor would he look at the print outs of our chat concerning Europcar's policies all over the world; he said Israel is different. We were convinced to book with Europcar because the agent at Europcar's main website said specifically that all their charges are included in the price, and that sounded fair and trouble-free (we have experienced this problem before). If Europcar cannot control - or speak for, online - the standards of their franchisees, I would be reluctant to rent from them in any city. The manager in Jerusalem also told us the tiny car was in the Compact range we had paid for. (We have rented a compact car almost every year for the past 25 in Israel and never driven such a little box.) Hence the low rating I have assigned to outside of vehicle. Insurance pricing is a major problem in dealings with car rental agencies in Israel - the prices offered online bear no relationship to what the customer actually has to pay. This gives a very unfortunate appearance of bait-and-switch just as new visitors enter the country. More
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  • The worst car rental company I have come across: - The staff/customer service is terrible. They are not interested in helping you at all. - It is an off-airport operator. Not easy to find when... The worst car rental company I have come across: - The staff/customer service is terrible. They are not interested in helping you at all. - It is an off-airport operator. Not easy to find when returning the car in an unfamiliar area.The map they give you is poor. - The car park is underground and not signposted as belonging to Europcar. Far from obvious and the last thing you want if you hurry to catch a fight home. - The car park is 1-2 floors down from the office. Enjoy running up to get their staff and then down again. Possibly with luggage? - car itself was fine. More
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