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  • I have been going to Tampa for 20 years and have always used Alamo. The Tampa Airport has a new rental center which includes some new rental companies. I used to work at Enterprise rent a car... I have been going to Tampa for 20 years and have always used Alamo. The Tampa Airport has a new rental center which includes some new rental companies. I used to work at Enterprise rent a car and thought I knew the ins and outs of renting a vehicle. NOT!!! I was WRONG!!. Please read below which is the major gimmick used by SIXT --------------- Prepaid Reservation Policies - Pay now By booking a prepaid rate, the payment will be charged before the start of rental with the estimated total amount of the rental (rental charge plus any other agreed charges and taxes for the full agreed rental period). The driver and confirmed method of payment shall be finalized at the time of reservation and cannot be changed.The confirmed method of payment has to be valid and available for presentation at the time of pick up and is subject to the conditions of payment above. All extra costs that occur during the car rental will be charged to this payment method. A refund shall not be issued for non-collection, vehicle being collected late or returned early. A prepaid booking can be changed up to one hour before the start of the rental (depending on availability). An alteration fee of $28 plus tax applies. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate. A prepaid booking can be cancelled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. For reservations with a rental period lasting no more than three days, the total prepaid amount is non-refundable. For reservations with a rental period lasting more than three days: The first three days are non-refundable, the remaining days will be refunded. -------- I decided to prepay my rental to make sure I would have a car for my April 21, 2018 trip as i was bringing friends with me and wanted everything to go smoothly. Unfortunately I did not read above as I did not think cancelling would cost me $165 (3 days of rental). It is sad that a rental company would conduct business in this manner. Another live and learn lesson that cost money. READ everything !!!! More
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  • SIXT Tampa Airport
    DO NOT USE SIXT PREPAY OPTION!!!!!!!
    I made a rental reservation for my April 21st Florida trip. I usually use Alamo when I travel to Tampa as it is convenient, reasonable, competitive. Tampa Airport recently revamped their rental center which includes several new vendors. I fell for the 'its too good to be true" price offered on SIXT website. I neglected to read the horrendous reviews this company's policies and business practices have generated. After friends and family alerted me to the negative reviews, I investigated and decided to cancel my reservation despite the 3 day charge they billed me as part of their prepay terms and conditions. YES I should have read the entire contract and small print however I used to work at Enterprise Rental and never would have reason to think that a reputable business would incorporate a money trap in their daily operations. What is the reason for charging a customer 3 days of a rental if they decide to cancel more than a week before the reservation? It can't be to reserve the car because all of the reviews indicate that SIXT does not have cars in their lot to accommodate the reservations anyway. Very disappointed. I will stick with Alamo who has earned their reputation is reliable HONEST.
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  • Waited 2.5 hours to get my rental car. Car was actually reserved and paid for four months in advance. The agent insulted me when I declined their extra insurance. He told me this was a very... Waited 2.5 hours to get my rental car. Car was actually reserved and paid for four months in advance. The agent insulted me when I declined their extra insurance. He told me this was a very expensive car and nicer than what I drove back home. I reiterated that my auto insurance covers rentals. Then he asked me what I drove back home. I told him I have 6 newer vehicles at home and actually have a new $80,000 car that I actually paid cash for. I will never use them again. Hertz is just to the right of their booth and the were processing five customers to Avis's one. More
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  • Got a car rented at the airport in Malta for 5 days via a UK agent. On day 1 the car would not start, i called their support and said if it happens again to return it. It didn't happen again until... Got a car rented at the airport in Malta for 5 days via a UK agent. On day 1 the car would not start, i called their support and said if it happens again to return it. It didn't happen again until 3 hours before I returned the car back to the airport, I entered the vehicle and suddenly the car would not start again. I called Road-Support and instead of a mechanic, an employee of Goldcar came who concluded (without checking the engine) that it was a fault with the 'Catalytic Convertor' and that I should be charged 1,100.00 Euros!!! When I asked how could he possibly conclude it was the 'Catalytic Converter' he said let me ask my manager. He called his manager and his manager (over the phone) concluded it was the catalytic Convertor. The employee asked me to sign that I agree with this damage. I told him I don't agree because it's not a damage, it's wear-and-tear , I had no accidents, no crashes, did not go over the speed limit, did not miss-use the car . He said that it's either I sign or they take the 1,100.00 Euros anyway from my deposit. He went on to say that if I don't sign then I lose 1,100.00 Euros from my deposit where-as if I signed I would be eligible for a refund from the UK Agent from where I book the car. I asked him how would i possibly get a refund from the UK agent and he said that the specific UK Agent (Auto-Europe.co.uk) provides an insurance by default with every booking and that the UK agent would refund me up to 1,100.00 Euros. With 15 minutes left to appear at the airport before my check-in closed, I had to make the rush decision and accept and sign his paper. The result: I got charged 1,100.00 Euros from Goldcar for a problem that already existed! The UK Agency refused to refund me any money back on the basis that I have no insurance with them. Goldcar then replied to my email asking for a refund saying that I should have purchased the 'Super Flex Insurance' if I did not want any troubles with them (which cost 250.00 Euros for 5 days). I am now going through the legal route as well as going to report them to: - the European Consumer Centres Network - Malta Tourism Authority - Malta Competition & Consumer Affairs Authority - Personal lawyer based in Malta The Goldcar employee lied and misled me about: - That I was being covered by insurance from the 3rd party agent (auto-europe.co.uk) for any issues up to 1,100.00 Euros which was a lie, I was not - That the problem with the car was the 'Catalytic Convertor' even though he did not check the car to make that conclusion - Threaten me that if I did not sign the paper then Goldcar would still get the money from my deposit and that I would lose my right to Claim it back. This is the biggest misleading information he gave me because it turns out that as a VISA Cardholder I would have been able to cancel any pre-authorization and block them from taking my deposit, but he lied. - He admited that he was not a mechanic but an employee so he could have not possibly know that the problem could be with the 'catalytic Convertor'. I'm giving Goldcar 1 more day to reply to my emails and confirm that they will refund the money back to me else my company is taking further action . Bottom Line: DO NOT RENT FROM THIS COMPANY THEY ARE SCAMMERS. More
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  • Rent a car in UAE, from rentalcarsuae.com and let someone else take the wheel. It is the best service that is rendered to all those who are looking forward to making their trip exciting! Our car service with driver operates day and night to many European destinations. In addition, there are absolutely no hidden costs, no technicalities or verbal engineering. Our rental agreement is simple and clear, save time and get on the road as soon as possible. You can make the reservation at the last hour, and we will deliver the car to your door.
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  • Frauds
     
    Avis car rental at Boston Logan airport are frauds! You prepay for a car and decline all insurance at reservation to make a quick simple pick up. What they do is have you sign a paper with small... Avis car rental at Boston Logan airport are frauds! You prepay for a car and decline all insurance at reservation to make a quick simple pick up. What they do is have you sign a paper with small print you can't see and do not inform you about insurance. Then they charge you more for the insurance then the actual car! Oh and they do not tell you your card will be charged for to tolls two weeks later. Car cost 89. Insurance 109, tolls 16. What a scam! They will not removed the charges the had you unknowing sign for either. Customer service is completely horrible. Never use this company again unless you want hidden charges! More
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  • They closed the counter before I could pickup the car! Bad service, at least they could have called me! Very rude on the phone! Never again!
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  • Office closed without any information. Car could not be picked up. Bad and rude answer, when I called their office. They said, I should contact Cartrawler, the bookings portal. No one had the... Office closed without any information. Car could not be picked up. Bad and rude answer, when I called their office. They said, I should contact Cartrawler, the bookings portal. No one had the idea, to call my phone, before they closed their office. No refund of the money! Never again, bad service, bad communication! Stay away from these jerks! At least I was not ripped of for damages or fueling. More
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