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1.7 (2) Verified Renter Rating®
 
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Category: Florida
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Enterprise Car Rental - Gulfport Biloxi International Airport - GPT - Mississippi - USA
 
4.0
Reviewed by David Murdoch
"Booked this car through http://rentalcarreviews.com. Checked the prices at the airport and then at the downtown location. The price downtown was $100 lower for our 5 day rental so checked the location and it was only a couple of miles from the airport. To save $100, we thought a taxi..."

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  • I used Goldcar at Pisa Airport last year for our Family holiday rental despite being warned off them by a Spanish colleague that I work with. She told me they had a dreadful reputation but they... I used Goldcar at Pisa Airport last year for our Family holiday rental despite being warned off them by a Spanish colleague that I work with. She told me they had a dreadful reputation but they were by far the cheapest given the family car I wanted to rent. I should have known. It all started when we arrived at their desk in Pisa Airport. I noticed a very disgruntled couple that the Goldcar staff were essentially ignoring and the lady was quite upset. Another man in front me of was getting the very hard sell about additional insurance and it felt like they were trying to intimidate him into buying vehicle excess, so they were giving this other man all the attention rather than the customers with a complaint. I was glad I bought carhirexcess.com insurance before heading to Italy. When it was my turn to get served I approached the desk and was gruffly told by the gentleman that he was leaving and I had to queue again for another agent. OK, I could take that. I then noticed that the disgruntled couple were getting more and more irate. The Husband started banging the desk and using all kinds of foul language. The Goldcar staff just were not dealing with the situation appropriately at all. I had 3 young children with me and they were shocked at this scene and the man's bad language. I was waiting for the Goldcar staff to deal with the situation but it just escalated so quickly. The man really started getting violent now so I then had to get involved to stop him frightening my children by telling him to shut the hell up. He then threatened ME with the Italian Police and arrest all because those idiots in Goldcar simply didn't give a damn what was happening and certainly didn't appear to care my children were witness to this Jekyll and Hyde character. My poor wife then arrived and thought I was going to bust this guy in the nose. (Perhaps I should have!) So we eventually got our car after Goldcar following all the usual intimidation tactics about excess insurance blah blah...no thanks I'm sorted. We had a faultless enough car - just a Fiat Kangoo, certainly wouldn't light your fire but was ok for us and the 3 kids. I'ts not very powerful and wouldn't even pull the skin off a rice pudding but hey, you get what you pay for. Italy in August is quite hot, the terrain is baked by that point and 2 weeks in the countryside generally tends to pull in a bit of dirt and grime into the car. For us this certainly became the problem when we returned the vehicle. When we arrived back at Pisa, some really pissed off Goldcar girl in the car park told me I had to walk into the terminal to do the return documents. So off I went to try and find somebody at the Goldcar desk. After waiting in line (again) for somebody at the desk, the really pissed off Goldcar girl at the desk shouted at me that I was to go deal with the girl in the car park. These people certainly don't have a bedside manner I tell you. Seems like they're really pissed off ALL of the time. Eventually, the girl in the car park agreed to take the car back in from me. She immediately opened the car and started tutt tutting away about the state of the car. Now I tell you, all that was left in the car was some dust and stones or grass and stuff off our feet. I had gone to a lot of trouble to ensure papers etc were all taken out and dumped at the last petrol station. This girl was so intent at stiffing me for the "special cleaning" fee that she didn't even bother looking at the OUTSIDE of the vehicle. She told me it would have to go off to a specialist cleaners etc; etc; I apologised and calmly told her that I'd left my vacuum cleaner at home with the dog and I generally don't take it on holidays with me.. So €180 euro later off my credit card I walked away rather unhappily to catch my flight home. It's only when I got home I read the gold car Terms and conditions which clearly state a "maximum of €150" special cleaning fee. But believe me, I could have got my own car valeted for 3 months for that fee. So it appears this is a well worn tactic. Ripping off tourists for this special cleaning fee. It certainly is in their terms and conditions but even with that, they still decided to charge me more. I complained and eventually got the 30 euro back but still leaving me out of pocket by 150..Why I oughta..... So watch it folks, this gold car crowd will use ANY AND EVERY tactic to fleece you for additional money...but god is good and she was so intent on the cleaning she didn't notice the dent I put in the thing...... More
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  • Thanks for the clarification Victoria. I have been in contact with Cilia. She acknowledges that she received a fine during her rental but she paid it herself at a local council office. She has... Thanks for the clarification Victoria. I have been in contact with Cilia. She acknowledges that she received a fine during her rental but she paid it herself at a local council office. She has emailed Goldcar in Malta and sent all of the receipts to them but has not had a response. I think the lack of any response and the inability to resolve the issue over the phone is the problem. Again, thank you for clarifying the fine procedure. Best regards, David - Founder RentalCarReviews.com More
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  •   sycilia commented on this post about 1 year ago
    Hi Victoria, I just thought I would try to get clarification from you on one point for the benefit of all Goldcar customers since I don't understand your response entirely. If a fine is received... Hi Victoria, I just thought I would try to get clarification from you on one point for the benefit of all Goldcar customers since I don't understand your response entirely. If a fine is received during a rental, do you send the customer a copy of the fine? For example, if they get a speeding fine or a parking fine, do you send the customer a copy of the infringement notice showing the date, location and amount of the fine? You mentioned that they receive the actual fine from the local authorities but this doesn't make sense to me. The local authorities don't have any contact details for the customer, they would send it to the car owner which would be Goldcar. I'm just trying to clarify that you then charge the customer for the fine and the management fee but also send the customer a copy of the infringement notice so that they know what the charge is for. This is standard practice with all rental car companies in my experience. Is this what you do also? I may have misunderstood but it appears that Cilia's complaint is that they have been unable to get a copy of the fine from Goldcar. If this is the case, I can understand why the customer is upset. Mistakes in this area are easy to make, I regularly see customers all over the world charged for fines that are on different cars to the ones they rented or that occurred on dates when they didn't have the car at all. An easy mistake and an easy fix but how can the customer know if they don't receive a copy of the infringement notice? Can you please outline exactly the process that occurs in case fines happen during a rental. Thanks for your help. David David Murdoch Founder - RentalCarReviews.com More
    • sycilia
      Hi Victoria

      I'm sure the staff try to do whatever they can but they should not give out information like they do. They should say the truth to the cHi Victoria

      I'm sure the staff try to do whatever they can but they should not give out information like they do. They should say the truth to the customers.

      And regarding the fine.. They charged me for a fine that was already paid. I got a fine for dropping off my 88 yr old dad at a handicap spot believe it or not and my father paid it at Rabat Local Council.

      I've sent them the receipt for it and they have not even bothered to reply back to me yet... I don't understand how they can charge for something that's already paid!!!!!
        More ...
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  • Thanks for updating Dick. Glad to see that you managed to come to a happy resolution with Europcar. All the best. David.
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  • Thanks for updating Dick. Glad to see that you managed to come to a happy resolution with Europcar. All the best. David.
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  • On leaving the parking lot at LAX at approximately 730 pm on we were handed a further slip/second receipt recording the collection time as 1228 (ie lunchtime) and claiming to have amended the... On leaving the parking lot at LAX at approximately 730 pm on we were handed a further slip/second receipt recording the collection time as 1228 (ie lunchtime) and claiming to have amended the terms of the booking to require the payment of a further sum for an extra day's rental and various insurances if we return the car to Las Vegas at 6pm on September 12 (as booked). We only noticed once on the freeway. The car was collected after 716 pm (the time shown on the long receipt we were given at the counter). The second receipt given to us on leaving the parking lot states that we have accepted an amendment to the rental agreement with estimated additional charges of $289.13 but was signed by the dollar employee. We did not, nor were we even asked to, sign anything on leaving the parking lot. We have agreed additional charges of $152.48 for a sat nav only (extortionate by itself but we did agree) - this is the figure shown on the long receipt given at the counter. However, the confirmation screen was signed by the dollar employee. It is quite clear that this signature differs markedly from either my signature or that of the authorised driver (both of which are shown on the first receipt). We then visited the dollar office at San Diego To correct the 'error' (a cynic might question whether truly an error) but were told that it is impossible for them to correct the collection time and our ticket still states that the car must be returned by 1228 on the return date. I understand that a note should have been placed on the account but we were told that they was unable to change the pick up time to the correct time. In fact, they did issue another long receipt but that now also states the collection as 1228 and a drop off time as 1225. It seems obvious (as much of the system is automated) that when we arrive at Las Vegas at approximately 5pm on The return date, the system will record that the car was returned late and charge the additional fees for an extra day. on calling Dollar you realise that their customer service is simply non-existent. Nobody seems at all concerned that their employees forge signatures! I have now spent significant time in dealing with this, both in calling the customer services line and attending at the dollar office at San Diego, so far without any success, all due to the actions of a dollar employee. This has been a truly awful experience The lady on the customer services line actually said that the only way to sort this was to drive to the LAX office (a round trip of 6 hours from San Diego More generally, we had difficulties with an employee at Dollar LAX, called Amel (or similar) who was both rude and unwelcoming. After my flight , I felt, frankly, like I was being bullied. She insisted on trying to push unnecessary insurance despite her records showing that we were fully insured and being repeatedly told that no further insurance was required. She then insisted that we pre-pay for a full tank of fuel and return the car empty despite being repeatedly told both that we did not wish to do so and that are our reservation was expressly on the basis that the car returned with a full tank of fuel. She insisted that we were contractually obliged to return the car empty but refused to produce the contractual provisions she was referring to. Eventually, it was necessary to utilise data roaming (at significant cost) in order to prove to her that dollar were contractually obliged to honour the booking as described. I would like to make a formal complaint in respect of Amel regarding her poor customer service skills and attitude and the (at best) questionable insistence that we were contractually obliged to prepay fuel when this was clearly not the case. As I said above, this really has been a horrible experience from the beginning - I would be hugely grateful for your help in sorting this out More
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  • Booked this car through  http://rentalcarreviews.com. Checked the prices at the airport and then at the downtown location. The price downtown was $100 lower for our 5 day rental so checked the... Booked this car through  http://rentalcarreviews.com. Checked the prices at the airport and then at the downtown location. The price downtown was $100 lower for our 5 day rental so checked the location and it was only a couple of miles from the airport. To save $100, we thought a taxi from the airport to the location would be cheap and easy. As it happened, the downtown location is the same one that services the airport and there is a rotating shuttle which arrived just as we walked out of the terminal. The driver Corinne, a dutch native was lovely. We had a nice chat on the short drive to the location. Once there we were served instantly (there were 3 parties picking up cars and 5 staff on the counter - unheard of but very welcome). Jeff, our manager in training, was kind and efficient. Went through the usual rigmarole over insurance, fuel etc. but there was no hard sell and everything was signed and agreed quickly. Went over the car in detail with Jeff, found a couple of small dings and scratches that I took photos of and had Jeff note on the rental agreement and off we went. The only gripe is that the car was only about 1/4 full when we picked it up. We weren't in a hurry so filling up wasn't a problem for us but may have been a bit annoyed if we were racing to get somewhere. After a few days in New Orleans and tripping around, returned the car without a hitch. Took photos again, left half a tank of gas (so lost out on a few $ but not upset about it). The agent (didn't get her name) checked the car with me and gave me a return receipt showing that there was no new damage. Overall opinion, rental was as expected, the car was the size we booked and had just over 40,000 miles on the clock but was in good condition and was fine for what we needed. Staff were friendly and efficient. Would use again. More
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  • I rented a car from Avis 200 West Katella Avenue Anaheim - California - USA that came with a tire that had a slow leak. After 2 attempts to get Avis roadside service to repair during Christmas... I rented a car from Avis 200 West Katella Avenue Anaheim - California - USA that came with a tire that had a slow leak. After 2 attempts to get Avis roadside service to repair during Christmas time, I was finally provided with a new car after the road side driver could not find the leak or the damage. 3 months later Avis decided to charge me for the tire and charged my credit card. I was not contacted to discuss. When I noticed the charge on my card statement I called in to the main office and was told that it was their determination to charge me and said that I damaged the tire and I could do nothing about it. I was without a car for 3 days during my 10 day rental, the Avis roadside service was handled poorly and when I called in to find out why I was charged with out my knowledge, Avis supervisor Craig was like a robot and didn't seem to be concerned about my issue at all. I plan to appeal to my credit card company and go through all the hassle of a dispute. AVIS CAR RENTERS BEWARE YOUR CREDIT CARD INFORMATION IS KEPT IN THEIR SYSTEM AND YOU COULD BE CHARGED MONTHS LATER WITHOUT NOTIFICATION! AVIS BAD BUSINESS UPDATE 2nd July 2015: After filing a dispute with my CC company in March because AVIS would not return my money, CC company told me today that I would be credited the full amount! Sheesh.. More
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  • We used to have 2 rules when visiting Gran Canaria. 1) DO NOT trust the Lucky Lucky women at Maspalomas 2) DO NOT drink the water. However we now have a 3rd rule 3) DO NOT HIRE A CAR FROM... We used to have 2 rules when visiting Gran Canaria. 1) DO NOT trust the Lucky Lucky women at Maspalomas 2) DO NOT drink the water. However we now have a 3rd rule 3) DO NOT HIRE A CAR FROM GOLDCAR RENTAL (OR RHODIUM) Me and my significant other have hired cars in the past, and travel at least 3 or 4 times a year to Gran Canaria. The only issue we have ever had was with ORLANDO, who DO NOT have an office at Las Palmas (gran Canria) airport as stated on their site. They ferry you to an industrial site about 15 minutes from the airport. The whole point of collection from the airport is your holiday begins so much earlier when one is able to collect from the airport, and you don’t have to wait for the baggage of other passengers, as is the case if anyone else on your flights has had the misfortune to book with the same company. anyway, however I must get back to the unfortunate booking we made with GOLDCAR This is however, the one and only time we have hired from GOLDCAR rental, which appears to be morphing into Rhodium Car rental. Possibly as a result of all the apalling number of complaints that the company now appear to be recieving and not only from trip advisor. We got a quote via the online site www.www.rentalcars.com, a company based in Manchester, so obviously with their finger on the pulse of international car hire. We were very impressd at the price. However the price they quoted and the price we ended up paying bore no relevance to each other. There was no delay so we didnt have to wait long to have our exprience with this company ruined, as many people have complained about, as a result long delays at their desk at LPA. When I handed over our card for the completely unexpected ‘petrol deposit’ of 60 euros, added to this was a further 50 euro extra insurance charge. When i queried this the company representative said that we could have this removed, but ANY damage to the car would result in a 1,200 euro charge from the card they now had the full details of. i complained and she wasn’t interested, and continued to quote their terms and conitions. at least dick turpin wore a mask! FUEL POLICY OF GOLDCAR verbatim. this was only made clear as we received our Prepaid booking confirmation. 'The vehicle will be provided with a full tank of fuel and the customer will pay for that fuel on arrival. in addition customer will be required to pay a service charge of between 16 and 42 euros to cover refuelling logistics.' the charge for this fuel will depend on Due to refuelling logistics' it may cost more than it would at a local petrol station. A refund will be given for any fuel left in the tank when the car is dropped off EXCLUDING the service charge. ----------------------------------- IN laymens terms basically you fill the car back up and the company still has the optionto charge between 16 and 42 euros. WHY???? I could understand a logistical fee if the car had to be topped up or refuelled, but a blanket fee, which again is decided on the whim of the office. and a fiat 500 does not take 60 euros to fill up. It is 45 euros maximum. I know this because what we did use was 5/8 of a tank and it took 25 euros to top it to the brim. Right next door is a company called Autoreisin, who we normally go with, and we have never had any issues regarding what are in my view very dubious extras. If u take a car with 3/4 of a tank you bring it back as near to that as possible, and there is no extra insurance or anything like what GOLDCAR were asking for. its not (for some reason known only to GOLDCAR ) possible to cancel your booking when you becomeaware of all the extras you must telephone to cancel your booking, but that this is subject to a cancellation fee, one does feel rather robbed. We weren’t allowed to undertake a check of the vehicle as collection is from the very dark underground car park at the airport. the car (Fiat 500) just looked really shabby with a grubby interior and lots of scuffs and scrapes to the exterior body and paintwork, no doubt they will attempt to scam us or some other poor sap for. no water, low oil, missing rear wiper, dubious tyres. DO NOT USE GOLDCAR. We would suggest that if you do hie from this appalling company, tae pics of the cars as soon as you leave the underground section of the car park. More
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  • Avis should know the kind of people working behind their counters and the lack of personal skills that they come with
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