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  • DO NOT GO HERE IF YOU ARE AMERICAN! They have predatory methods and prey on people from America. They charged me over $342 for a KIA RIO for 5 days! I tried explaining where they made mistakes... DO NOT GO HERE IF YOU ARE AMERICAN! They have predatory methods and prey on people from America. They charged me over $342 for a KIA RIO for 5 days! I tried explaining where they made mistakes on my bill, but they would not listen. Avoid it! There is an avis right next door as well as a budget, go there! More
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  • Avoid! Avoid! Avoid! Up to 2hrs long wait in line 30-40 people to check in. Service very poor. So slow. They are talking too much rather than efficiently processing customers. Only 4 terminals to... Avoid! Avoid! Avoid! Up to 2hrs long wait in line 30-40 people to check in. Service very poor. So slow. They are talking too much rather than efficiently processing customers. Only 4 terminals to process customers. Every other car rental apart from Europecar, not more than 2/3 customers & they collect keys within 5 minutes. This place is a disgrace & disaster! Never ever use again!!! More
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  • Awful
     
    This is the most horrific car rental experience I have ever had and one star is way too generous. They plan to charge me 20/day extra for driving from Asheville, NC to PA which would result in an... This is the most horrific car rental experience I have ever had and one star is way too generous. They plan to charge me 20/day extra for driving from Asheville, NC to PA which would result in an extra 200 for 10 days and this was not reflected in their online quote. When I arrived Miriam was kind enough to let me know this charge. This forced me to cancel my rental and now I have to change my travel plans. I had been dropped off at the rental location with no way to get home since I am not getting a rental now and they do not offer pick-up/drop-off service, either. This is also absolutely ridiculous. I was told to get a taxi but asked if they would cover it for my inconvenience if they couldn't give me a ride home. The answer was no. When I tried to call the manager, her voicemail was full and Miriam told me there was no one else I could contact to complain and no other contact for her manager. I was scheduled to leave today to help my sister recover from surgery and I won't be able to make it there now. This delay is completely uncalled for. Had I known it would cost me as much as they just told me when reserving it online I would have reserved from another company that does not have this ridiculous surcharge. I have NEVER heard of this charge before from any rental car company. Thrifty is a scam and a rip-off. I would NEVER use them again and neither should you. Very poor form, Thrifty. More
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  • At the desk GOLDCAR at Palma de Mallorca airport I paid 281 euros (118 I was reimbursed for the fuel) for a super cover and mega relax cover that I never asked despite Miss (no one spoke Italian!)... At the desk GOLDCAR at Palma de Mallorca airport I paid 281 euros (118 I was reimbursed for the fuel) for a super cover and mega relax cover that I never asked despite Miss (no one spoke Italian!) Spanish told me not to Was a payment and that the refund would take place within 7 hours after the car's return. Behavior very desperate as it already knew that I had already paid the car and full coverage at Rentalcars! I was worn out and since it's not the first time that car hire abroad I think I was cheated for the lack of fairness from the Goldcar bench in Palma de Mallorca airport. I've read many negative reviews about you and I was hoping they were not true but I have to recompense. I also work in commerce but behaving so is very incorrect! ‏ — at Palma de Mallorca Airport (PMI), 07611 Palma, Illes Balears, Spain feeling angry More
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  • Lindsay
    Cheated by GOLDCAR,
    I was miss-sold insurance at Palma airport as the very persuasive employee ridiculed my insurance and said it was not valid. After contacting my insurance company, who assured me I was completely covered, I complained to GOLDCAR customer services and they advised going back to the airport for refund. I did this and was met with a lot of shaking heads and blank faces and told to contact customer services, which I have done 3 times and they are completely ignoring my emails.
    Definitely never use them again.
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  • The bus from the airport only runs every 30 minutes and is full as there are so many waiting (general bus as green motion dont have a dedicated bus). On arrival they tried to charge me more... The bus from the airport only runs every 30 minutes and is full as there are so many waiting (general bus as green motion dont have a dedicated bus). On arrival they tried to charge me more luckily I had the documentation to prove it was paid. Also they need 1100 euro pre authorised before the car can go. The car had baby sick stains on the back seat. I was running late on the way back and asked is there any way I could pay them to take me to the airport as the taxi I ordered couldn't find the location. They rudely replied that it was not a taxi service. They could have just replied with a polite no sorry we cant leave our desk, no call for the tone and the reply. We also had two young children which meant we had quite a bit of luggage and they made a number of uncalled for remarks about the luggage. More
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  • The absolute worse Hertz dealer in the world. These people are complete idiots. I have never seen such incompetence for such a simple procedure. I returned the car 0n 6/11. I waited for ever for... The absolute worse Hertz dealer in the world. These people are complete idiots. I have never seen such incompetence for such a simple procedure. I returned the car 0n 6/11. I waited for ever for the brainless clerk to "check me in". A week later I get a certified "letter" saying I have been charged over $300 in late fees and they are seeking legal actions for not returning the car. The letter was "written" by Dawn Fowler who much be a real idiot for several reasons: a. wouldn't you call me or at least check with the airport to see if it was returned. b. again pick up the phone. c. the letter wasn't signed, it was crooked like it was fed through a cheap printer and it wasn't on any letterhead. Finally, I get a revised bill that shows I was credited for all the overcharges - since I was on hold over an hour while they searched for the car. No apology - no nothing... I think these same idiots own Thrify and Dollar. Avoid like the plague. More
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  • Watch the paperwork carefully. If you bought thru Orbitz, they do not pass on LDW insurance coverage you may have thought you bought with the car. Thrifty slapped LDW onto the charge even though... Watch the paperwork carefully. If you bought thru Orbitz, they do not pass on LDW insurance coverage you may have thought you bought with the car. Thrifty slapped LDW onto the charge even though it was specifically declined, and added Roadside Assistance, which was never even offered. Their policy? "No Refund." I am amazed the State's Attorney General's office have not reigned in this practice. More
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  • BEST SERVICE IN TOWN!
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  • The only positive is that they are cheap. But here's the negative: On arrival, they ask you to take a ticket. It tells you how long you'll have to wait - mine was 40mins. It actually took about... The only positive is that they are cheap. But here's the negative: On arrival, they ask you to take a ticket. It tells you how long you'll have to wait - mine was 40mins. It actually took about 30mins to be seen - but even that is ridiculous. However, more importantly, you have to join the same queue on returning the car... I walked into the office and had at least 6 customers ahead of me. I was with a group of 6 people and we all needed to get to our flight. I politely asked if I could just leave my key on the desk and was met with agression. I speak French, so I said I really didn't care for the tone and that it was their problem that their system was so inefficient and i wasn't prepared to miss my flight for them. I then left my key on the counter and turned to walk out. The woman behind the counter immediately became incredibly angry, told me everyone was in the same boat and started yelling and waving her arms around. I just kept on walking. She chased after me and carried on the hysteria. All in front of my colleagues and the other people in the queue. Not sure what would have happened if I'd risen to her anger, but I just walked away. We've all heard about bad service in France, this is the pinnacle. Watch out. More
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