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  • We made a reservation for the Thanksgiving Holiday two months in advance. I had my family of four plus my two elderly parents, so we reserved a a van. When we landed and went to pick up our van,... We made a reservation for the Thanksgiving Holiday two months in advance. I had my family of four plus my two elderly parents, so we reserved a a van. When we landed and went to pick up our van, they told us that they had NO cars, let alone a van. The customer service agents suggested that we either uber or add our name to a two-page list of customers who were waiting on a car. They said that they "had no idea if/when they would be getting cars" I asked them to re-book us with one of the many other rental companies at the airport. They said they did not do that. So, on Thanksgiving Day, we had to go counter to counter and wait in countless lines to find a company that had a van/suv to accommodate our needs. We were late for our commitment and ended up paying 3x the price for the rental. I have reached out to Alamo several times since then, given them my contact information, reservation number and a photo of the receipt for the replacement rental - to no avail. I was told I would be contacted the day after thanksgiving, but never heard anything. In my subsequent outreach, I have been told to "be patient, they are busy with the holidays." Given a week has gone by and I have spent a lot of time following up - I have very little confidence that Alamo will resolve the situation. I would like to give them 0 stars, as I would never recommend, but that is not an option. More
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  • Having spent the last 40 years AVOIDING Hertz Rent a Car, I thought I would go ahead and give them a try. What a huge mistake!!!! I added another driver and was charged for a full week, instead... Having spent the last 40 years AVOIDING Hertz Rent a Car, I thought I would go ahead and give them a try. What a huge mistake!!!! I added another driver and was charged for a full week, instead of my 4 days, plus taxes and fees that were not disclosed. I was charged $28.34 for using a toll area that incurred only $3.59 in actual tolls! The car was not clean, by my standards, which added insult to injury. Bottom line? Deceptive practices and lack of full disclosure. Too busy rushing people in and out without telling them what is really getting ready to happen when you get your final bills!!!! More
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  • I will make this short and to the point; Fox Car Rental Company is the most corrupt and customer adverse corporation I have had to deal with in all of my 64 years of life. We were charged for... I will make this short and to the point; Fox Car Rental Company is the most corrupt and customer adverse corporation I have had to deal with in all of my 64 years of life. We were charged for items that were not part of our agree upon contract, when we attempted to resolve these issues, they feel on deaf ears. After many attempts to clear our erroneous charges, they sent our account to collections for $75.00, when in reality they had already overcharged us by $108.00. As mentioned earlier our failed attempts to correct this was ignored. I would never use FOX Car rentals for any service, and every opportunity I get to tell my business associates, friend(s), family members of the business practices of FOX, I will go out of my way to make sure they do not do business with FOX Car Rentals. More
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  • Sadly, the feedback regarding Shlomo Sixt is almost uniformly negative and the volume of complaints against Shlomo Sixt indicates the poor quality and costumer satisfaction. The willingness of... Sadly, the feedback regarding Shlomo Sixt is almost uniformly negative and the volume of complaints against Shlomo Sixt indicates the poor quality and costumer satisfaction. The willingness of employees to solve problems does not exist. Suggestions of the customer are not considered. Suggestions of employees are not made, as they do not seem to have the authority to make decisions on their own and/or are not sufficiently qualified to do so. This leads to endless discussions between customer and employees that leads to nothing, as the employee is suddenly "tired" of talking to the customer and/or becomes extremely rude. I have had this experience in the Jerusalem office unfortunately and it took me about 5 hours (on two consecutive days)... So avoid booking a rental car at Shlomo Sixt. More
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  • I highly suggest NEVER renting from Avis. I was transferred over and over again and when I finally thought I was getting somewhere I was hung up on time and time again. The only way to get my... I highly suggest NEVER renting from Avis. I was transferred over and over again and when I finally thought I was getting somewhere I was hung up on time and time again. The only way to get my issue resolved is to file something online. We had the worst experience on vacation with Avis and no one has yet to call to see how our experience was. ABSOLUTE nightmare dealing with Avis!!!!! More
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  • picking up was sketchy. desk inside terminal slow, and sent us to wrong car space in dark lot. spent 30 mins trying to locate vehicle. return process excellent, thanks to employee called KASH. he... picking up was sketchy. desk inside terminal slow, and sent us to wrong car space in dark lot. spent 30 mins trying to locate vehicle. return process excellent, thanks to employee called KASH. he came right out of office, explained charges, checked car swiftly, and had us on our way with a big smile. More
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  • DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY!! This is by far the worst company I have ever had the displeasure of working with! I travelled to Jamaica for my grandfather's funeral and rented a... DO NOT, I REPEAT, DO NOT RENT FROM THIS COMPANY!! This is by far the worst company I have ever had the displeasure of working with! I travelled to Jamaica for my grandfather's funeral and rented a car from these people. Firstly, I reserved the car on Expedia about a week before my arrival and the price quoted was $144.45 (for Nov. 2-7). Upon arrival, the price more than doubled to over $330 (I've since learned that while international thriftys are independently owned, they MUST honor the quoted prices)!! So right there, they violated company policy and THIEF MI MONEY! Nevertheless, I paid the price demanded and went out with personnel to pick up my car. To my horror, the car they wanted to give me was some old dent up, dent up dirty mess! I promptly told them that I did not want that car, and upon being told there were no more options, I told her I would need to cancel the transaction, and take my business to Budget (who I always rent from anyway)! Upon hearing this, the young lady then said that she would "upgrade me" because the following day was my birthday. Ok, I can take that! The upgrade was a Toyota Premacy which to me looked like a hearse but I didn't mind too much because it was in better shape than the initial car they tried to give me. However, the outside was filthy as was the inside (and one of the seats in the second row was broken). I was anxious to get home to my family so I took it despite it's flaws. I drove the car from Montego Bay to St. Ann and realized something was really weird about the way it drove and found that it was slow to stop when I applied the break. But I was in such a hurry to be with my family, I didn't think too much of it. Once I got into town, I needed to make a stop so I parked the car. When it was time to leave, I saw a family member and asked him to go get the car for me. When he came back with the car he asked me "how in the hell I drove that car all the way from Montego Bay?" When I asked why, he said because the car had ZERO BRAKES!! Literally, the brake touch the floor and he had to keep pumping it to try to get the car to stop!! It is then that it dawned on my that the "weirdness" I recalled with the car was actually because it had no brakes! I immediately got on the phone and called Thrifty. I was connected to the Manager Mr. Wilson, who had the unmitigated gall to ask if I could DRIVE THE CAR WITH NO BRAKES BACK TO MONTEGO BAY! I told him absolutely not, as I did not come to Jamaica to die! I demanded that they send me a comparable replacement car, which they agreed to do the following morning. I also pointed out the fact that the car was given to me with a quarter tank of gas despite my reservation stating that the car was to be given to me FULL and returned FULL. I had already filled up the tank and so I told Mr. Wilson, that whatever was sent to me the following day must also have a full tank of gas because I was not going to fill up two cars in only days. He promised that he would ensure that the replacement car is brought to me with a full tank of gas. The following day, I receive a call from the driver who called to say he is at the meeting point. I hurriedly put on my clothes and went to meet him. To my dismay, they sent me the very same mash up, dent up, tiny car I initially refused when I landed! I was livid, and expressed my dissatisfaction to the driver, who claimed that nothing was communicated to him and he was not aware he was supposed to bring me a Premacy! He called Mr. Wilson, and handed me the phone. I asked Mr. Wilson what had happened since he not only promised me a comparable car, but he promised that the car would have a full tank of gas (the new car had a quarter tank, AGAIN)! He attempted to apologize but what was I to do with his apology? I was completely dissatisfied and felt bamboozled. He then said that I would be given a refund for the gas and some accommodation would be made for the inconvenience of being rented a car with no breaks and them bringing me some BS car I didn't want in the first place. I handed the phone to the driver, who then got into an argument with Mr. Wilson and actually hung up the phone on him! After he came off the phone he then said Mr. Wilson is an idiot and does not know what he is doing, and that he was been working at Thrifty for way longer than Mr. Wilson. Mr. Wilson working in banking all his life and has now made the move the Thrifty and is clueless! Yes!! All of this to the me, the customer! I reluctantly took the keys to the replacement car as after all, I was only on the island for another 5 days and NEEDED to get around. However, as I got ready to leave, the driver indicated that he would bring me the car I was promised later that day because he lived in Duncan (which was not far from Brown's Town). I have now been back in the states for two weeks and I am STILL WAITING FOR THE REPLACEMENT CAR!!!! I went to see Mr. Wilson about my "gas expense refund" and accommodation for the inconvenience and he conveniently told me that any accommodation would need to come from the head office and would take a week (how convenient, given that I needed to leave the island in a couple hours). He provided me with his telephone number for follow up at my request. I have now been back in the states for exactly two weeks and I have yet to see a refund of any kind into my account and neither Mr. Wilson nor anyone from Thrifty has attempted to reach me! THIS COMPANY IS THE BIGGEST SCAM EVER! DO YOURSELF A FAVOR AND GO TO BUDGET OR ANOTHER REPUTABLE COMPANY! THEY ARE LIARS AND THIEVES!!! MI WANT JUSTICE! More
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  • Horrible rental experience. Needed to go to Eilat for 1 day and reserved unlimited mileage. Was told at the counter that they don't do unlimited mileage for 1-2 days, but they can give me 350 km a... Horrible rental experience. Needed to go to Eilat for 1 day and reserved unlimited mileage. Was told at the counter that they don't do unlimited mileage for 1-2 days, but they can give me 350 km a day for 2 days. It sounded fine at the time. When the contract was closed, I ended up with 250 km only. So they lied to me and charged me an extra $190 for extra kilometers. Never responded to my emails or phone calls. More
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  • In January of this year I picked up a Europcar vehicle in Berlin. On my return I received an invoice for a charge I did not recognise. Having sent several emails, I had absolutely no response... In January of this year I picked up a Europcar vehicle in Berlin. On my return I received an invoice for a charge I did not recognise. Having sent several emails, I had absolutely no response from them. In my last email I indicated that as they had not come back to me I assumed it was an administrative error on their part and considered the matter closed. In October I received a further invoice with the addition of something they called a dunning charge. Once again, I sent several emails to try and get some information relative to the charges, once again I had no response. I called the number in Germany the first time I was put on hold for 35 minutes before the line went dead, the second time I was on hold for over an hour before the line went dead. With anger and still without any insight as to what the charge pertains to I have now paid their spurious charge. I can’t say their customer service department is terrible because in reality I didn’t get the opportunity to deal with them! I use hire cars a great deal without incident or problem subsequently, I will never use this dissolute, discourteous company ever again. More
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