Review Detail

Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
2.5
Staff / Quality of Service 
 
4.5
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
5.0

Sangeevan at Pearson deserves to be recognized

Initially, I had booked a car at the downtown location on king st. The booking went through despite my pickup time and I did not receive any notification that I would be unable to pick up my car. On the day of pickup, I arrive at the Alamo location only to be met with the attendants leaving. Upon inquiring, I was lied to my face and was told that I was sent an email a couple hours before. (There was no such email). Had to go all the way to the airport for a car that was now 100$ more than my original booking and wasted 4 hours. Upon the conclusion of our vacation, we met Sangeevan who took in our car return, heard our grievances and gave us additional discounts to compensate for our distress.

Service

Mentionable Staff
Sangeevan
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