Miles/Kilometres on Pickup
Staff / Quality of Service
Vehicle Condition - Outside
Vehicle Condition - Inside
Sangeevan at Pearson deserves to be recognized
Initially, I had booked a car at the downtown location on king st. The booking went through despite my pickup time and I did not receive any notification that I would be unable to pick up my car. On the day of pickup, I arrive at the Alamo location only to be met with the attendants leaving. Upon inquiring, I was lied to my face and was told that I was sent an email a couple hours before. (There was no such email). Had to go all the way to the airport for a car that was now 100$ more than my original booking and wasted 4 hours. Upon the conclusion of our vacation, we met Sangeevan who took in our car return, heard our grievances and gave us additional discounts to compensate for our distress.
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