Europcar Car Rental - Geelong - Victoria - Australia

Terrible service and crooks.

You have to know that they are NOT part of europcar group but some kind of franchise and if you have any issues with them, europcar will not be able to help you and you will have to deal with the guys from geelong which are appalling, did not even bother to fill up my customer file correctly. Suspect the guy behing the counter doesn't know how to read when my name is cyril and he spelt it Sayol. Rented a car throught europcar in queesland a week later and the guy there could not believe the profile this guy created for me.

Geelong ended up charging us more than expected, were rude and did not give a crap.

Do not rent a car there as you will regret it and get scammed. They take money of the bond without even giving you a reason or explanation.

200$bond , they gave me back 17$ when nothing was wrong with the car...


STRONGLY AVOID AT ALL COST

We made a reservation in November 2014 for a family car to take us from Geelong back up the coastal road to Sydney to catch our flight home to the UK. We made hotel reservations along the way and took a considerable amount of time to plan our trip. Once in Geelong we called in to europcar to confirm our reservation (again). One employee said he found our details but didn't know if he had a car available!! 'Nick' walked past and muttered 'the 7 seater isn't available' but the other chap assured us he would sort it out. At 4pm that day I received a generic email stating they had received my cancellation request!! On going to europcar at Geelong Nick initially ignored us and then said he didn't have a car for us! I telephoned customer relations who were unable to help as all the cars were pre booked due to an event in Geelong. They advised me to send an email of complaint. The result was that we were unable to complete our trip, lost money on the cancelled hotel reservations and had to book flights to return to Sydney. This place ruined our lifetime trip and also upset our two young boys! Absolutely appalling service and would suggest anyone hiring to use hertz, Avis or budget and avoid europcar at all costs!!!