Europcar Car Rental - Geelong - Victoria - Australia

CityEuropcar Car Rental - Geelong - Victoria - Australia

 
0.0 Verified Renter Rating®
 
1.1 (2) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
48 Mercer Street
Geelong - Victoria - Australia
State
Victoria
Postcode
3220
Country
Australia
Phone
+61-3-52298188
Latitude
-38.1418
Longitude
144.3555
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 17:30
Tuesday
08:00 - 17:30
Wednesday
08:00 - 17:30
Thursday
08:00 - 17:30
Friday
08:00 - 17:30
Saturday
08:00 - 15:00
Sunday
08:00 - 12:00
After Hours Pickup
No No

Currency/Tax/Deposit

Currency
AUD - Australian Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Commercial Truck
  • Commercial Van

Equipment

GPS Unit
No No

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Pickup Available
Yes - On Request Yes - On Request
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Crooks! Avoid at all Cost

Terrible service and crooks.

You have to know that they are NOT part of europcar group but some kind of franchise and if you have any issues with them, europcar will not be able to help you and you will have to deal with the guys from geelong which are appalling, did not even bother to fill up my customer file correctly. Suspect the guy behing the counter doesn't know how to read when my name is cyril and he spelt it Sayol. Rented a car throught europcar in queesland a week later and the guy there could not believe the profile this guy created for me.

Geelong ended up charging us more than expected, were rude and did not give a crap.

Do not rent a car there as you will regret it and get scammed. They take money of the bond without even giving you a reason or explanation.

200$bond , they gave me back 17$ when nothing was wrong with the car...


STRONGLY AVOID AT ALL COST

Was this review helpful to you? 
Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Absolutely awful!! Do not use!!!

We made a reservation in November 2014 for a family car to take us from Geelong back up the coastal road to Sydney to catch our flight home to the UK. We made hotel reservations along the way and took a considerable amount of time to plan our trip. Once in Geelong we called in to europcar to confirm our reservation (again). One employee said he found our details but didn't know if he had a car available!! 'Nick' walked past and muttered 'the 7 seater isn't available' but the other chap assured us he would sort it out. At 4pm that day I received a generic email stating they had received my cancellation request!! On going to europcar at Geelong Nick initially ignored us and then said he didn't have a car for us! I telephoned customer relations who were unable to help as all the cars were pre booked due to an event in Geelong. They advised me to send an email of complaint. The result was that we were unable to complete our trip, lost money on the cancelled hotel reservations and had to book flights to return to Sydney. This place ruined our lifetime trip and also upset our two young boys! Absolutely appalling service and would suggest anyone hiring to use hertz, Avis or budget and avoid europcar at all costs!!!

Service

Mentionable Staff
Nick
Comments
This man is incredibly rude and has a distinct lack of customer care. Incredibly rude, unhelpful and obnoxious.
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