"Unfortunately Avis is the only international Rental car company in T2. Staff at the desk are okay, however they have a policy where even a small scratch they will charge you so be very very particular when signing for your vehicle. I got charged for a scratch which was literally under the car and the..."
"Paid in advance but after flight delay from US had to upgrade because my first choice only available as electric not gas. Somehow my final cost was double original prepaid amount. This is extortion, plain and simple. I will never rent Sixt again and I plan on telling everyone I know about my experience...."
"I pre-booked (and pre-paid for) a rental car from Avis. At the time of booking I called avis and checked their policy on paying with debit cards (the company card we use). I was assured it was fine and the policy states: 'If you are planning to use a debit card, please read our debit..."
"I reserved a car one week in advance, arrived at the rental desk after my flight and was told there were no cars. None! I was placed on a 40 minute wait list but took an Uber instead. They did call me an hour later with a car but I was long gone. How can..."
" Inappropriate and Threatening behavior from Avis agent, Oğuzhan Takuçin, at the Elazig Airport. • Mr. Takuçin claimed that the rental agency had not received the payment despite our Avis-branded proof of pre-payment. We tried to show him our documents which shows the pre-payment. He did not acknowledge it. • We asked..."
"We booked a car threw Rental cars online and sent me email with reference number and cost taken out of card. When on arrival we had to wait in line for well over an hour and as our time came to pick up keys of the car we had hired, they said that it..."
"What ever you do, avoid this car rental at all cost. Horrible service and they just lie flat out! No way you can go in there and not pay extra if they see an opportunity. Will avoid Europcar in the future. The worst experience I have ever had at a car rental."
"Be aware that this a Licensee with Hertz/Alamo label. They force you to purchase optional services such as Liability Insurance, Road side assistance, etc... or will not rent the vehicle. They say this is a government requirement. Cost can be close to daily rental that is not quoted in advance or pre-paid..."
"DO NOT RENT ANYTHING! SCAMMERS! They charged 219e for extra insurances that I did not ask for! The guy at the counter just added them on the contract without ever asking me or explaining anything! I already had an insurance for the car and they were fully aware of this! WORST TREATMENT OF CUSTOMERS EVER!..."
"This was the worst car rental experience I ever had. I have rented numerous cars and sometimes the service is less than expected or the final charges are significantly higher than expected but is almost normal. Specifically, if you shop for 'good deals'. But I must say this experience was of a whole different category...."
"Unfortunately Avis is the only international Rental car company in T2. Staff at the desk are okay, however they have a policy where even a small scratch they will charge you so be very very particular when signing for your vehicle. I got charged for a scratch which was literally under the car and the not so friendly member of staff said "not my problem you should have checked the car when you took it" which was 1am in the morning with no light. Will never rent with this outfit again, even if it means having to trek to..."
"Paid in advance but after flight delay from US had to upgrade because my first choice only available as electric not gas. Somehow my final cost was double original prepaid amount. This is extortion, plain and simple. I will never rent Sixt again and I plan on telling everyone I know about my experience."
"I pre-booked (and pre-paid for) a rental car from Avis. At the time of booking I called avis and checked their policy on paying with debit cards (the company card we use). I was assured it was fine and the policy states: 'If you are planning to use a debit card, please read our debit card terms and conditions for more information about the use of these types of cards. When using debit cards at airport locations, proof of a return flight that coincides with the rental must be shown.' When I arrived to collect the car I was..."
"I reserved a car one week in advance, arrived at the rental desk after my flight and was told there were no cars. None! I was placed on a 40 minute wait list but took an Uber instead. They did call me an hour later with a car but I was long gone. How can a major airport run out of cars?? They didn’t notify ahead of time so I could make other arrangements nor did they try to accommodate me in another way, a partner company, or offer me something for the inconvenience. It was not handled well. This..."
" Inappropriate and Threatening behavior from Avis agent, Oğuzhan Takuçin, at the Elazig Airport. • Mr. Takuçin claimed that the rental agency had not received the payment despite our Avis-branded proof of pre-payment. We tried to show him our documents which shows the pre-payment. He did not acknowledge it. • We asked to talk to his supervisor. Mr. Takuçin claimed to be both employee and supervisor at that location • We asked Mr.Takuçin if he could call the Avis customer Center to verify the pre-payment. Mr. Takuçin would not call Avis by phone to confirm the pre-payment...."
"We booked a car threw Rental cars online and sent me email with reference number and cost taken out of card. When on arrival we had to wait in line for well over an hour and as our time came to pick up keys of the car we had hired, they said that it wasn't showing up on there system even when I showed email of reference number to them and showed payment taken from the card, they wanted us to pay over 500 euro for car and cover then another further 163 euro for the fuel even though..."
"What ever you do, avoid this car rental at all cost. Horrible service and they just lie flat out! No way you can go in there and not pay extra if they see an opportunity. Will avoid Europcar in the future. The worst experience I have ever had at a car rental."
"Be aware that this a Licensee with Hertz/Alamo label. They force you to purchase optional services such as Liability Insurance, Road side assistance, etc... or will not rent the vehicle. They say this is a government requirement. Cost can be close to daily rental that is not quoted in advance or pre-paid reservation. Not sure if any of the 10 or more other rental companies present at the airport do the same."
"DO NOT RENT ANYTHING! SCAMMERS! They charged 219e for extra insurances that I did not ask for! The guy at the counter just added them on the contract without ever asking me or explaining anything! I already had an insurance for the car and they were fully aware of this! WORST TREATMENT OF CUSTOMERS EVER! The European Customer Center is aware of this scammer firm and closely monitors them. I will notify about this on every platform and forum possible and throughout all my contacts around the world. "
"This was the worst car rental experience I ever had. I have rented numerous cars and sometimes the service is less than expected or the final charges are significantly higher than expected but is almost normal. Specifically, if you shop for 'good deals'. But I must say this experience was of a whole different category. First of all, it took hours to get the pickup from the airport and until we had our car took 2 hours. It was not well taken care of. We took a 100% insurance covering everything, at least that was promised. The gasoline was level..."
DeMatos
