"Being off airport, they know they can stick you with extra charges as you are unlikely to want to go back to the airport and use another car rental company. I had my reservation cancelled because I was four hours late picking up the car, even though my unrefundable deposit more than covered the first..."
"Terrible customer service and rude counter staff at the Cape Town airport location. I was given incorrect information from the counter staff and was subsequently over charged for bringing the car back at the agreed upon time, which they are now claiming was ten minutes too late. Staff member also tried to get me to..."
"Do not hire a car from these fraudsters. They asked if I wanted Collision Damage Waiver and Personal Accident Insurance as extras and my response to the Avis employee was NO ! But on returning to the UK I find I have been charged an extra £123 for these 2 things. An absolute disgrace, and..."
"Returned my rental car with 3/4 tank of gas and was charged $75.00 for fill-up, absolutely criminal. Once I returned home I was charged another $15.10 for a toll that was aware of, not a big deal. I was charged another $75.00 for administration fee. I WILL NEVER USE DOLLAR RENTAL CAR SERVICE..."
"I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed and didn't land until 2:00 AM on 5/17/2018. By this time the Budget desk at the airport was closed,..."
"We waited in three lines nearly two hours for our reserved car at Dublin Airport. We had to be shuttled from the airport to the rental site and there were many more people waiting for the shuttle than they could transport. The car was dirty. They did not five instructions or provide an owners manualfor..."
"WORST CAR RENTAL COMPANY. I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the remote and said it’s over there somewhere. I get to Tucson 2 hours away..."
"They posted having an in-terminal office. When we arrived the office was closed with no signs on the closed office. They did not contact/ inform us with the new info. Had a very hard time trying to contact them. Had to wait for a long time for someone to take us and the luggage from..."
"We booked car for two days by online, week ago. The booking price was 60.15 eu for 2 days plus 42 eu full insurance. We paid 102 eu which was friendly price. When we arrived to Fuengirola to collect our car the staff member charged extra 64 eu??? He explained that is extra insurance..."
"Being off airport, they know they can stick you with extra charges as you are unlikely to want to go back to the airport and use another car rental company. I had my reservation cancelled because I was four hours late picking up the car, even though my unrefundable deposit more than covered the first day's rental. Either I could waste another hour getting back to the airport, or I could pay three times as much as my original reservation. I asked why picking a car up late was a problem for them and they claimed that someone else had..."
"Terrible customer service and rude counter staff at the Cape Town airport location. I was given incorrect information from the counter staff and was subsequently over charged for bringing the car back at the agreed upon time, which they are now claiming was ten minutes too late. Staff member also tried to get me to sign off on the vehicle's condition before physically seeing said vehicle, claiming a walk around had already been completed. I refused and did the walk around myself - found numerous large scratches across the whole left side, a rock chip in the window, and a..."
"Do not hire a car from these fraudsters. They asked if I wanted Collision Damage Waiver and Personal Accident Insurance as extras and my response to the Avis employee was NO ! But on returning to the UK I find I have been charged an extra £123 for these 2 things. An absolute disgrace, and the worrying thing is that Avis Head Office in the UK know this is happening. The Avis employees in the Split Airport kiosk clearly have a scam going on there !!!!"
"Returned my rental car with 3/4 tank of gas and was charged $75.00 for fill-up, absolutely criminal. Once I returned home I was charged another $15.10 for a toll that was aware of, not a big deal. I was charged another $75.00 for administration fee. I WILL NEVER USE DOLLAR RENTAL CAR SERVICE AGAIN AND I WILL TELL EVERYONE I KNOW ABOUT THEIR OUTRAGOUS ADD-ON PRICES. BEWARE, ABSOLUTLY THE WORST RENTAL CAR EXPERIENCE I'VE EVER EXPERIENCED BY FAR!!!!!!!!!!!"
"I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed and didn't land until 2:00 AM on 5/17/2018. By this time the Budget desk at the airport was closed, so we returned later that morning at 11:00 AM. The front desk was unattended for 30 minutes, until the attendant, Chad, returned to assist us. We were given a Nissan Tiida and were on our way. The next day, my wife, mother and myself decided..."
"We waited in three lines nearly two hours for our reserved car at Dublin Airport. We had to be shuttled from the airport to the rental site and there were many more people waiting for the shuttle than they could transport. The car was dirty. They did not five instructions or provide an owners manualfor idiosyncratic functions of this particular car. Never again here."
"WORST CAR RENTAL COMPANY. I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the remote and said it’s over there somewhere. I get to Tucson 2 hours away for my grandmothers funeral and found the passenger front tire cut near the rim. I drive professionally for the past 10 years with no accidents so I would know if I hit something. I called to inform and find a solution but was told I..."
"They posted having an in-terminal office. When we arrived the office was closed with no signs on the closed office. They did not contact/ inform us with the new info. Had a very hard time trying to contact them. Had to wait for a long time for someone to take us and the luggage from the airport to the new office outside the airport. Staff did not even apologize for our hard time and inconvenience. The car was dirty and the gas tank was not full. (promised full to full). Instead of holding funds on the credit card they actually..."
"We booked car for two days by online, week ago. The booking price was 60.15 eu for 2 days plus 42 eu full insurance. We paid 102 eu which was friendly price. When we arrived to Fuengirola to collect our car the staff member charged extra 64 eu??? He explained that is extra insurance fee and car seat for the baby 16 Eu which we accepted the car seat but we was unhappy to pay extra insurance what we already paid by online booking....very frustrating this situation. We will not use and not recommed to anyone this company..."
Gary Lawrence
