"I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not..."
"This isn't about reviewing the staff or the car, but more importantly bringing to your attention a policy coming from their headquarters in London covering all of Europe. EUROPCAR INSURANCE SCAM •Paid full insurance car coverage (incl. flat tires) as explained by reception staff •Got a flat tire • Europcar incidents..."
"Absolutely appalling service from a multi national company. I have used smaller firms before and they have provided an excellent service. I booked a rental car in February 2016 for hire in August. It was agreed that the car would be dropped off at the hotel we were staying at. The..."
"I am a frequent client of AVIS. But in Santorini I had a bad experience some years ago. I was forced to go to a local agency, http://www.santorinieasyrent.com/ and I am their loyar customer ever since.. In Santorini at least.. "
"2 years ago they were quite good but this time not so. The price went up by nearly £80 on my 2nd look at the website (although others also play that trick). The website wouldn't accept my credit card, car availability in Poole was very poor and the phone was constantly wringing but..."
"Disappointed!!! EXTREMELY POOR CUSTOMER SERVICE! To start I'll say, I generally love Avis! I'm a preferred member and I've been renting with them years. I enjoy the wide vehicle selection and the prices are fair. It is usually a good experience. EXCEPT THIS TIME.... I rented a vehicle over Labor Day weekend...."
"Horrible customer service, website accepted my down payment for the rental then wouldn't let me pick up the rental because it wasn't "credit card" which it can be used as either. Wouldn't issue me a refund everyone I spoke with referred me somewhere else, they basically stole $86.00 from me don't use their service it's..."
"WARNING WARNING WARNING IT IS NOT A RENTAL CAR COMPANY !!!!!!!! IT IS A TRAP FOR COSTUMERS !!!!!!!!!!!! THIS COMPANY IS A TRASH !!!!!!!! They promise a lot of things in the ad but when you go there everything is different and they include a lot of extra fees for everything..."
"Do not use this car company, they are complete rip off merchants. Me and my husband travel to the states regularly. We used Thrify car hire this time and travelled to Miami. There was a road going in that had no tolls or off road that is apparently a sunshine pass road..."
"I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not to get the absurd ~$2300 "premium insurance" because I've always been a careful driver, and my credit card covers it. However, after getting my keys, I was shown my car which was outside in the pouring rain, and no Green Motion employee came..."
"This isn't about reviewing the staff or the car, but more importantly bringing to your attention a policy coming from their headquarters in London covering all of Europe. EUROPCAR INSURANCE SCAM •Paid full insurance car coverage (incl. flat tires) as explained by reception staff •Got a flat tire • Europcar incidents department said I was covered and sent me to a garage for replacement. • The garage required payment as they stated Europcar had not paid their insurance claims for the past 6 months. • Europcar confirmed and told me to pay the bill..."
"Absolutely appalling service from a multi national company. I have used smaller firms before and they have provided an excellent service. I booked a rental car in February 2016 for hire in August. It was agreed that the car would be dropped off at the hotel we were staying at. The night before delivery Hertz telephoned requesting i pick the car up from the airport (bearing in mind i had no car and 3 children, this would have cost me 20 euros by taxi to the airport) which they would not reimburse me. I advised..."
"I am a frequent client of AVIS. But in Santorini I had a bad experience some years ago. I was forced to go to a local agency, http://www.santorinieasyrent.com/ and I am their loyar customer ever since.. In Santorini at least.. "
"2 years ago they were quite good but this time not so. The price went up by nearly £80 on my 2nd look at the website (although others also play that trick). The website wouldn't accept my credit card, car availability in Poole was very poor and the phone was constantly wringing but never answered. I have phoned them on several occasions and they NEVER answered the phone. Won't be using them again."
"Disappointed!!! EXTREMELY POOR CUSTOMER SERVICE! To start I'll say, I generally love Avis! I'm a preferred member and I've been renting with them years. I enjoy the wide vehicle selection and the prices are fair. It is usually a good experience. EXCEPT THIS TIME.... I rented a vehicle over Labor Day weekend. After returning I realized my friends wallet had be left in the car. I immediately contacted Avis with my Rental agreement# as well as the vehicle license plate. I was told it would take up to 48 hours to check the vehicle! My..."
"Horrible customer service, website accepted my down payment for the rental then wouldn't let me pick up the rental because it wasn't "credit card" which it can be used as either. Wouldn't issue me a refund everyone I spoke with referred me somewhere else, they basically stole $86.00 from me don't use their service it's horrible and they are thieves!!! Should be called theivery rental. "
"WARNING WARNING WARNING
IT IS NOT A RENTAL CAR COMPANY !!!!!!!!
IT IS A TRAP FOR COSTUMERS !!!!!!!!!!!!
THIS COMPANY IS A TRASH !!!!!!!!
They promise a lot of things in the ad but when you go there everything is different and they include a lot of extra fees for everything that they don't mention before!
The company in Miami works with South American quality standards. This company is a crap!"
"Do not use this car company, they are complete rip off merchants. Me and my husband travel to the states regularly. We used Thrify car hire this time and travelled to Miami. There was a road going in that had no tolls or off road that is apparently a sunshine pass road (sat nav took us this way) you must be billed if you havent got a pass which is fair enough as thrifty were billed 6 x 1.5 dollars (3 lights going in and 3 coming out) Reasonable that they would charge us an admin..."
Roy Wheeler
