"Avoid! Avoid! Avoid! Up to 2hrs long wait in line 30-40 people to check in. Service very poor. So slow. They are talking too much rather than efficiently processing customers. Only 4 terminals to process customers. Every other car rental apart from Europecar, not more than 2/3 customers & they collect keys within 5..."
"This is the most horrific car rental experience I have ever had and one star is way too generous. They plan to charge me 20/day extra for driving from Asheville, NC to PA which would result in an extra 200 for 10 days and this was not reflected in their online quote. When I arrived..."
"The bus from the airport only runs every 30 minutes and is full as there are so many waiting (general bus as green motion dont have a dedicated bus). On arrival they tried to charge me more luckily I had the documentation to prove it was paid. Also they need 1100 euro..."
"The absolute worse Hertz dealer in the world. These people are complete idiots. I have never seen such incompetence for such a simple procedure. I returned the car 0n 6/11. I waited for ever for the brainless clerk to "check me in". A week later I get a certified "letter" saying I have been charged..."
"Watch the paperwork carefully. If you bought thru Orbitz, they do not pass on LDW insurance coverage you may have thought you bought with the car. Thrifty slapped LDW onto the charge even though it was specifically declined, and added Roadside Assistance, which was never even offered. Their policy? "No Refund." I am amazed the..."
"The only positive is that they are cheap. But here's the negative: On arrival, they ask you to take a ticket. It tells you how long you'll have to wait - mine was 40mins. It actually took about 30mins to be seen - but even that is ridiculous. However, more importantly, you have to join..."
"What a great place! Great!!! Service,hospitality and so willing to help customer. Loved Doris and Christian....could not do enough for us. Will definitely come here again...."
"At the desk GOLDCAR at Palma de Mallorca airport I paid 281 euros (118 I was reimbursed for the fuel) for a super cover and mega relax cover that I never asked despite Miss (no one spoke Italian!) Spanish told me not to Was a payment and that the refund would take place within 7..."
"Avoid! Avoid! Avoid!
Up to 2hrs long wait in line 30-40 people to check in. Service very poor. So slow. They are talking too much rather than efficiently processing customers. Only 4 terminals to process customers. Every other car rental apart from Europecar, not more than 2/3 customers & they collect keys within 5 minutes. This place is a disgrace & disaster! Never ever use again!!! "
"This is the most horrific car rental experience I have ever had and one star is way too generous. They plan to charge me 20/day extra for driving from Asheville, NC to PA which would result in an extra 200 for 10 days and this was not reflected in their online quote. When I arrived Miriam was kind enough to let me know this charge. This forced me to cancel my rental and now I have to change my travel plans. I had been dropped off at the rental location with no way to get home since I am..."
"The bus from the airport only runs every 30 minutes and is full as there are so many waiting (general bus as green motion dont have a dedicated bus). On arrival they tried to charge me more luckily I had the documentation to prove it was paid. Also they need 1100 euro pre authorised before the car can go. The car had baby sick stains on the back seat. I was running late on the way back and asked is there any way I could pay them to take me to the airport as..."
"The absolute worse Hertz dealer in the world. These people are complete idiots. I have never seen such incompetence for such a simple procedure. I returned the car 0n 6/11. I waited for ever for the brainless clerk to "check me in". A week later I get a certified "letter" saying I have been charged over $300 in late fees and they are seeking legal actions for not returning the car. The letter was "written" by Dawn Fowler who much be a real idiot for several reasons: a. wouldn't you call me or at least check with the airport..."
"Watch the paperwork carefully. If you bought thru Orbitz, they do not pass on LDW insurance coverage you may have thought you bought with the car. Thrifty slapped LDW onto the charge even though it was specifically declined, and added Roadside Assistance, which was never even offered. Their policy? "No Refund." I am amazed the State's Attorney General's office have not reigned in this practice. "
"The only positive is that they are cheap. But here's the negative: On arrival, they ask you to take a ticket. It tells you how long you'll have to wait - mine was 40mins. It actually took about 30mins to be seen - but even that is ridiculous. However, more importantly, you have to join the same queue on returning the car... I walked into the office and had at least 6 customers ahead of me. I was with a group of 6 people and we all needed to get to our flight. I politely asked if I could just..."
"What a great place! Great!!! Service,hospitality and so willing to help customer. Loved Doris and Christian....could not do enough for us. Will definitely come here again...."
"At the desk GOLDCAR at Palma de Mallorca airport I paid 281 euros (118 I was reimbursed for the fuel) for a super cover and mega relax cover that I never asked despite Miss (no one spoke Italian!) Spanish told me not to Was a payment and that the refund would take place within 7 hours after the car's return. Behavior very desperate as it already knew that I had already paid the car and full coverage at Rentalcars! I was worn out and since it's not the first time that car hire abroad I think I was cheated for..."
